Crystal Maldonado
Prospect Park,US
Summary
To obtain a position where I can develop and apply my skills that can help further my work related experience.
Overview
3
3
years of professional experience
Work History
Front Desk Supervisor
MassageLuxe
04.2022 - 09.2024
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved client issues with services or memberships with knowledgeable and friendly attitude.
- Ensured compliance with safety protocols at the front desk area, contributing to a secure environment for both guests and staff members.
- Assisted in increasing spa production rates by proactively upselling memberships, products, and services to potential clients.
- Monitored inventory levels of office and spa supplies
- Adept at maintaining a sanitized and orderly spa
- In charge of opening and/or closing spa
Sales Associate/Designated Hitter
Walgreens
05.2021 - 01.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Completed online orders quickly and efficiently
- Assisted pharmacy technicians with organizing medication
- Obtained patient information and verified it on pharmacy system, processed prescriptions, and delivering it to customers when they arrive
- Assisted pharmacist and technicians in inputting customer orders that were picked up on the system at the end of the night
Education
Associate of Arts - Political Science
Bergen County Community College
Paramus, NJ05-2027
High School Diploma -
Passaic County Technical Institute
Wayne, NJ06-2021
Skills
- Customer service
- Employee training
- Cash handling accuracy
- Inventory management
- Bilingual: Fluent in English and Spanish
- Store opening and closing
- Excellent people skills
Timeline
Front Desk Supervisor
MassageLuxe
04.2022 - 09.2024
Sales Associate/Designated Hitter
Walgreens
05.2021 - 01.2022
Associate of Arts - Political Science
Bergen County Community College
High School Diploma -
Passaic County Technical Institute