Crystal Malone
Marlow
Summary
Dedicated manager with expertise in operations management, team leadership, and customer service. Proven ability to develop staff, enhance operational efficiency, and resolve complex issues, driving customer satisfaction and loyalty.
Overview
2027
2027
years of professional experience
Work History
Manager
Chisholm Corner
Duncan, OK
06.2024 - 03.2026
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, utilizing point-of-sale systems for accurate stock tracking.
- Trained and mentored staff on customer service standards and operational excellence.
- Developed staff schedules to ensure optimal coverage during peak business hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Administrative Assistant
Dizcovery Kidz Club House Childcare Center
Marlow, OK
02.2024 - 06.2024
- Managed scheduling and coordination of daily activities for children and staff.
- Assisted in maintaining accurate attendance records and documentation for regulatory compliance.
- Supported communication between parents, staff, and external agencies to enhance service delivery.
- Organized educational materials and resources to facilitate effective learning experiences.
Assistant Store Manager
Chisholm Corner
Duncan, OK
2016 - 2024
- Assisted in managing daily store operations, ensuring optimal customer service and efficient inventory management.
- Developed staff schedules to optimize coverage during peak hours and enhance team productivity.
- Trained new employees on store policies, procedures, and customer engagement techniques to promote consistency.
- Monitored sales performance and provided feedback to team members to drive improvements in service delivery.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant Store Manager
Circle K
Bolder, CO
2012 - 2016
- Implemented visual merchandising strategies that enhanced product displays and increased customer engagement.
- Collaborated with senior management to develop promotional campaigns that boosted foot traffic and sales revenue.
- Conducted regular inventory audits, identifying discrepancies and contributing to improved stock accuracy and loss prevention efforts.
- Resolved customer complaints effectively, fostering a positive shopping environment and enhancing customer loyalty.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Direct Support Professional Caregiver
Duncan Group Homes
Duncan, OK
2009 - 2012
- Assisted individuals with daily living activities to promote independence and well-being.
- Implemented individualized care plans to meet unique needs of residents effectively.
- Collaborated with healthcare professionals to ensure comprehensive support for clients.
- Monitored and documented client progress, addressing changes in behavior or health promptly.
- Provided emotional support and companionship to enhance quality of life for residents.
- Facilitated recreational activities to promote social interaction and engagement among clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Wait Staff Member
Goodner's Steak House
Duncan, OK
2008 - 2009
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Took and processed customer orders accurately using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area in accordance with health regulations.
Food Service Worker
McDonald's Restaurant
Duncan, OK
2007 - 2008
- Collaborated with team members to deliver exceptional customer service during peak hours.
- Trained new staff on food preparation techniques and safety protocols effectively.
- Implemented efficient workflow processes to enhance service speed during busy shifts.
- Resolved customer inquiries and complaints promptly, contributing to improved satisfaction levels.
Wait Staff Member
Pizza Hut
Duncan, OK
01.2007 - 06.2007
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Took and processed customer orders accurately using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area in accordance with health regulations.
Movie Theater Attendant
Heritage Park Theatre
Duncan, OK
2007 - 2007
- Assisted patrons with ticket purchases and seating arrangements.
- Maintained cleanliness and organization in lobby and auditorium areas.
- Operated concession stand, efficiently handling sales transactions.
- Provided information on movie schedules and amenities to enhance customer experience.
Food Service Worker
Baum's Ice Cream And Dairy
Duncan, OK
2006 - 2007
- Prepared and served food items according to health and safety standards.
- Operated cash register, processed transactions efficiently, and provided accurate change.
- Maintained cleanliness of work areas, ensuring compliance with hygiene regulations.
- Assisted in inventory management by restocking supplies and monitoring expiration dates.
Education
High School Diploma -
Bray-Doyle High School
Marlow, OK05-2008
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Operations management
- Verbal and written communication
- Staff training and development
- Strong work ethic
- Productivity and efficiency
Timeline
Manager
Chisholm Corner
06.2024 - 03.2026
Administrative Assistant
Dizcovery Kidz Club House Childcare Center
02.2024 - 06.2024
Wait Staff Member
Pizza Hut
01.2007 - 06.2007
Assistant Store Manager
Chisholm Corner
2016 - 2024
Assistant Store Manager
Circle K
2012 - 2016
Direct Support Professional Caregiver
Duncan Group Homes
2009 - 2012
Wait Staff Member
Goodner's Steak House
2008 - 2009
Food Service Worker
McDonald's Restaurant
2007 - 2008
Movie Theater Attendant
Heritage Park Theatre
2007 - 2007
Food Service Worker
Baum's Ice Cream And Dairy
2006 - 2007
High School Diploma -
Bray-Doyle High School