Crystal Manners
Burleson,TX
Summary
Highly organized and dependable professional with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Strong willingness to embrace additional responsibilities to achieve team objectives. Detail-oriented in documenting instances of abuse, neglect, and abandonment, ensuring strict compliance with agency regulations. Maintains composure and a nonjudgmental approach in high-pressure situations, fostering a supportive environment for colleagues and clients.
Overview
23
23
years of professional experience
Work History
Investigation Supervisor
DFPS
Arlington, TX
10.2024 - Current
- Enhanced child safety by thoroughly investigating cases of abuse and neglect.
- Collaborated with community partners for improved service delivery and resource availability to families in need.
- Reviewed case documentation for accuracy and adherence to policy.
- Mentored staff in workload management while maintaining quality in their cases.
- Developed several Investigators in their own investigative and teaching skills in order to become mentors.
Investigator III
Department Of Family And Protective Services
Fort Worth Tx
09.2021 - 10.2024
- Promoted family stability by connecting clients to appropriate community resources such as housing assistance, mental health services, or substance abuse treatment programs.
- Developed strong rapport with clients through empathetic listening and clear communication, fostering trust during difficult situations.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Testified in court proceedings as needed, providing accurate and detailed information on investigations conducted.
- Collaborated with multidisciplinary teams to develop comprehensive case plans for families in crisis.
- Acting Supervisor
- Pre-Reading cases for current Supervisor to close
- Mentor
Certified Process Server
Alpha Civil Process
01.2013 - 09.2021
- Gathering information from/for attorneys, Picking up documents from the courts, Data entry, Payroll, Attending court sessions, Delivering and submitting documents to clients, EZ-File
- Utilized advanced technology tools for tracking cases, streamlining information management, and enhancing job performance capabilities.
- Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
Certified Pharmacy Technician
Harris Methodist Southwest
01.2007 - 01.2012
- Pre-Packing of medication, Deliver medications to appropriate locations in hospital, IV Technician
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Certified Pharmacy Technician
Plaza Medical Center of Ft. Worth
01.2003 - 01.2007
- IV Technician, Pyxis Manager, Medication buyer, OR pharmacy experience, Pre-Packaging of Medication, Attended meetings with director and took notes, Prepared PowerPoint presentations for monthly meetings, Trained new employees as well as pharmacy tech students
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
Education
Bachelor of Science - Social Work
The University of Texas At Arlington
Arlington, TX12-2023
Skills
- Multidisciplinary Collaboration
- Training and mentoring
- Verbal Communication
- Court Proceedings
- Community Referrals
- Client Advocacy
Timeline
Investigation Supervisor
DFPS
10.2024 - Current
Investigator III
Department Of Family And Protective Services
09.2021 - 10.2024
Certified Process Server
Alpha Civil Process
01.2013 - 09.2021
Certified Pharmacy Technician
Harris Methodist Southwest
01.2007 - 01.2012
Certified Pharmacy Technician
Plaza Medical Center of Ft. Worth
01.2003 - 01.2007
Bachelor of Science - Social Work
The University of Texas At Arlington