Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Martin

Birmingham

Summary

Dynamic Beverage Supervisor at Avondale Brewing Co, skilled in staff supervision and inventory management. Enhanced customer satisfaction through efficient service and strategic resource allocation, achieving top-rated health inspection scores. Proven ability to foster teamwork and resolve issues, driving operational excellence in high-demand environments.

Overview

6
6
years of professional experience

Work History

Food and Beverage Supervisor

Avondale Brewing Co
03.2021 - 04.2025
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating front-of-house team.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
  • Managed staffing logistics efficiently in high-demand scenarios.
  • Coordinated inventory to ensure smooth functioning during routine and event-specific activities.
  • Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
  • Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Bartender

Marble Ring
07.2020 - 03.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Cocktail Server

Atomic Bar
05.2019 - 06.2020
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.
  • Maintained clean and organized bar area.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Ensured compliance with health and safety regulations, maintaining clean and safe environment for both patrons and coworkers.

Education

High School Diploma -

Pinson Valley High School
Pinson, AL

Skills

  • Menu development
  • Waste reduction
  • Catering coordination
  • Beverage making
  • Bar management
  • Menu pricing
  • Staff supervision
  • Inventory management
  • Vendor negotiations
  • Orientation and onboarding
  • Schedule coordination

Timeline

Food and Beverage Supervisor

Avondale Brewing Co
03.2021 - 04.2025

Bartender

Marble Ring
07.2020 - 03.2021

Cocktail Server

Atomic Bar
05.2019 - 06.2020

High School Diploma -

Pinson Valley High School

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Crystal Martin