Crystal Martinez
San Elizario,TX
Summary
Dynamic professional with extensive experience at Texas Tech University, excelling in office administration and customer service. Proven ability to enhance communication and streamline processes, demonstrated through meticulous document preparation and effective calendar management. Skilled in Quickbooks and adept at maintaining confidentiality, ensuring compliance with HIPAA guidelines.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Secretary
Texas Tech University
04.2024 - 02.2025
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Secretary
A1 Credit
04.2010 - 08.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Cosmetologist
New Image, Spa and Salon
09.2020 - 04.2024
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Education
Cosmetology Certification -
Southern Career Institute
Brownsville,Tx09.2020
University of Rio Grande Valley
Edinburgh, TexasSkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- File management
- Document preparation
- Calendar management
- Sales support
- Schedule management
- Complex Problem-solving
- Multi-line phone systems
- Quickbooks
- Supply restocking
- Payroll processing
- File systems management
- Report writing
- Supply ordering
- Spreadsheet management
- Payroll administration
- Mail distribution
- Database administration
- Accounts receivable and payable
- Managing purchasing activities
- Meeting support
- Proofreading expertise
- Administering payroll
- Minute taking
- Meeting coordination
- Expense tracking
- Database maintenance
- Report generation
- Software expertise
- Inter-office communications
- Inventory purchasing
- Payment posting
- HIPAA guideline compliance
- Record preparation
- Digital file management
- Presentation creation
- Database management
- Appointment coordination
Certification
- Licensed cosmetologist
Languages
Spanish
Native or Bilingual
Timeline
Secretary
Texas Tech University
04.2024 - 02.2025
Cosmetologist
New Image, Spa and Salon
09.2020 - 04.2024
Secretary
A1 Credit
04.2010 - 08.2020
Cosmetology Certification -
Southern Career Institute
University of Rio Grande Valley