Crystal Mascitelli
Dallas,TX
Summary
Dynamic Patient Care Coordinator with a proven track record at Brighter Day Health, excelling in HIPAA compliance and patient relations. Enhanced patient satisfaction through effective appointment scheduling and streamlined communication, while advocating for patient needs. Recognized for critical thinking and organizational skills, contributing to improved health outcomes and efficient care delivery.
Overview
12
12
years of professional experience
Work History
Patient Care Cordinator
Brighter Day Health
Dallas
03.2024 - 05.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Patient Care Cordinator
In Milords Hands
Grand Prairie, TX
03.2013 - 02.2019
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Optimized resource allocation, ensuring that necessary medical supplies were always available for patient care.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
- Monitored patient progress and adjusted care plans as necessary, contributing to improved health outcomes.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
Education
Medical Assistant
Grapevine High School
Grapevine, TX06.1995
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Patient care coordination
- Patient care
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Patient records management
- Follow-up care
- Office administration
- Payment collection
- Care planning
- Creative problem solving
- Insurance practices
- Strategic planning
- Patient assessment
- Patient flow management
- Medical data collection
Timeline
Patient Care Cordinator
Brighter Day Health
03.2024 - 05.2025
Patient Care Cordinator
In Milords Hands
03.2013 - 02.2019
Medical Assistant
Grapevine High School