Crystal Mayo
Greensboro,NC
Summary
Seasoned Customer Associate with 20 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
14
14
years of professional experience
Work History
Customer Service Associate Cashier
Walmart
Greensboro, NC
06.2016 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
School Nutrition Manager
Guilford County Schools
Greensboro, North Carolina
03.2014 - Current
- Monitored and enforced quality standards for school food services.
- Developed and implemented safety protocols for foodservice team members.
- Oversaw budgeting and procurement for school nutrition programs.
- Adhered to local, state and federal laws and regulations regarding school nutrition standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Increased kitchen efficiency 100% by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
Education
High School Diploma -
Ayden-Grifton High School
Ayden, NC06.1997
Skills
- Data Entry and Maintenance
- Understanding Customer Needs
- Efficient and Detail-Oriented
- CRM Software
- Multitasking and Prioritization
Timeline
Customer Service Associate Cashier
Walmart
06.2016 - Current
School Nutrition Manager
Guilford County Schools
03.2014 - Current
High School Diploma -
Ayden-Grifton High School