Crystal McCraw
San Marcos,California
Summary
A highly motivated professional with extensive experience in customer service, emergency response, collections, and administrative support. Proven ability to manage high-volume operations, deliver exceptional customer satisfaction, and collaborate effectively across teams. Certified in Property & Casualty Insurance, with a strong commitment to contributing to organizational excellence and client-focused outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Staff Assistant
Statefarm
09.2023 - Current
- Process numerous auto/commerical certificates of insurance and endorsements daily
- In charge of processing the majority of paperwork for staff
Customer Service Agent
Synergy Underwriters Inc
09.2022 - 09.2023
- Processed multiple Certificates of Insurance for Commerical Insurance
- Processed payments, and provided excellent customer service
5Star Urgent Response Dispatcher
Best Buy Health
08.2018 - 05.2023
- Responded to emergency calls, coordinating with police, EMS, and other emergency services for prompt action
- Communicated clearly and efficiently during high-pressure situations to deliver critical assistance to subscribers
Collections Manager
Pelican Auto Finance
08.2015 - 08.2018
- Led collections procedures for delinquent accounts, resolving customer issues with professionalism
- Processed payment adjustments and updated client account records
Education
GED -
Chula Vista High School
01.2017
Skills
- Insurance Policy Support
- Customer Service
- Relationship Management
- Appointment Scheduling
- Coordination
- Emergency Response
- Dispatch Operations
- Administrative Efficiency
- Data Management
- Communication
- Problem Resolution
Certification
Property & Casualty Insurance Certificate, 09/01/22
Timeline
Staff Assistant
Statefarm
09.2023 - Current
Customer Service Agent
Synergy Underwriters Inc
09.2022 - 09.2023
5Star Urgent Response Dispatcher
Best Buy Health
08.2018 - 05.2023
Collections Manager
Pelican Auto Finance
08.2015 - 08.2018
Property & Casualty Insurance Certificate, 09/01/22
GED -
Chula Vista High School
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