Crystal McElwain
Gatesville,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Owner
Liberty Livestock Services
11.2021 - Current
- Provide excellent care for pets and livestock
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation
- Implemented marketing strategies to increase brand awareness and attract new customers.
Volunteer Coordinator/Community Outreach
HARTH Foundation
06.2017 - 08.2023
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities
- Enhanced volunteer engagement by implementing effective recruitment strategies and organizing orientation sessions
- Assist clients with horse related activities
- Teach Horsemanship to new volunteers
- Attend events as a representative for the Foundation in the community
- Training of horses to work with veterans
- Weekly barn clean up and grooming of horses
- Horse Handler and Side Walker for special needs clients during equine therapy.
Insurance Verification Specialist
Baylor Scott & White Health
08.2018 - 11.2021
- Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process
- Assisted in training overseas employees in India, via Web conference, on best practices for efficient insurance verification and authorization process and procedures
- Quality Review of various staff in Texas and India to ensure proper procedure and documentation for authorizations
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
FOH Shift Leader/Kitchen Supervisor
The Knife & Cork
10.2017 - 08.2018
- Responsible for Ordering, Inventory, supervising up to 5 employees per shift, and Line cooking
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships
- Completed cash and credit card transactions accurately using POS software.
Volunteer
USO FORT HOOD
06.2015 - 03.2018
- Welcome all guests into the center and assist soldiers and family members during check-in process, as well as sign out electronic devices, sports equipment, and internet access
- Participate in special events hosted by the USO and other charitable organizations
- Clean and sanitize center common areas
- Serve food, drinks, and snacks in the snack bar area.
Patient Service Specialist III
Baylor Scott And White Physical Therapy
03.2014 - 12.2016
- Obtained insurance benefits and authorizations for patients at multiple rehab locations in Round Rock Region
- EPIC Super User for the Rehabilitation Department in Round Rock Region
- Taught new employees and assisted staff with issues related to the electronic health record
- Scanned IDs, insurance cards, therapy orders, and medical records into EPIC, and transcribed orders for Physical, Occupational, Speech, and Cardiac Rehab therapy
- Utilized EPIC Electronic Health Record to register, schedule, and maintain patient records and documents
- Inspected documents and files for accuracy, legibility, or damage, while uploading and preserving integrity of documents
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
Education
Some College (No Degree) - History And Education
Del Mar College
Corpus Christi, TXSome College (No Degree) - History
Blinn College
Bryan, TXHigh School Diploma -
Tomball High School
Tomball, TXSkills
- Program Publicity
- Recruitment Planning
- Marketing and Advertising
- Community Engagement
- Community and Public Relations
- Interpersonal Communication Skills
- Cash Management
- Team Training
- Inventory Control
- Customer Service
- Process Improvements
- Process and procedure development
References
References available upon request.
Timeline
Owner
Liberty Livestock Services
11.2021 - Current
Insurance Verification Specialist
Baylor Scott & White Health
08.2018 - 11.2021
FOH Shift Leader/Kitchen Supervisor
The Knife & Cork
10.2017 - 08.2018
Volunteer Coordinator/Community Outreach
HARTH Foundation
06.2017 - 08.2023
Volunteer
USO FORT HOOD
06.2015 - 03.2018
Patient Service Specialist III
Baylor Scott And White Physical Therapy
03.2014 - 12.2016
Some College (No Degree) - History And Education
Del Mar College
Some College (No Degree) - History
Blinn College
High School Diploma -
Tomball High School
Similar Profiles
David ChandaDavid Chanda
ARTIFICAL INSEMINATION & BREEDING CONSULTANT at LIVESTOCK SERVICES COOPERATIVE SOCIETY LTDARTIFICAL INSEMINATION & BREEDING CONSULTANT at LIVESTOCK SERVICES COOPERATIVE SOCIETY LTD
AMANDA BROWDER-PAOAAMANDA BROWDER-PAOA
Field Research Assistant at Agriculture and Livestock Services (SAG)Field Research Assistant at Agriculture and Livestock Services (SAG)
Matthew SherwoodMatthew Sherwood
Livestock Contracting at Self employed - Marista Livestock ServicesLivestock Contracting at Self employed - Marista Livestock Services
John Preston DavidsonJohn Preston Davidson
General Laborer at Certified Aeronautical ProductsGeneral Laborer at Certified Aeronautical Products
Tammy WhitleyTammy Whitley
Bookkeeper/Tax Preparer at Bookkeeping and Tax ServicesBookkeeper/Tax Preparer at Bookkeeping and Tax Services