Summary
Overview
Work History
Education
Skills
References
Timeline
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Fatina Hamdan

Summary

Highly motivated and results-driven professional with over 10 years of diverse experience in customer service, sales, and management roles. Proven track record of enhancing customer satisfaction, increasing sales, and improving operational efficiency. Adept at building and maintaining strong client relationships, leading teams, and developing effective sales strategies. Demonstrates exceptional communication skills, attention to detail, and a commitment to excellence. Seeking to leverage my expertise to contribute to the success of a dynamic organization.

Overview

8
8
years of professional experience

Work History

RIDESHARE DRIVER

UBER
01.2021 - Current
  • Provided safe, reliable, and timely transportation services to passengers
  • Maintaining a 4.9 star rating over 9,000 rides
  • Demonstrated exceptional customer service by assisting passengers with luggage, providing local area information, and ensuring a comfortable ride experience
  • Maintained a clean and well-maintained vehicle to ensure passenger satisfaction and compliance with Uber's standards.

STORE MANAGER

BIG HIT SMOKE AND VAPES
01.2021 - Current
  • Managed daily operations of the smoke shop, ensuring a smooth and efficient workflow and excellent customer service
  • Supervised and trained a team of employees, focusing on sales techniques, product knowledge, and customer service skills
  • Developed and implemented sales strategies and promotions that increased revenue by 30% year over year
  • Maintained inventory levels, placed orders with suppliers, and ensured timely restocking of products to meet customer demands
  • Handled cash management, including daily sales reconciliation, deposits, and preparation of financial reports
  • Ensured compliance with local, state, and federal regulations regarding the sale of tobacco and related products
  • Resolved customer complaints and issues promptly and professionally maintaining a high level of customer satisfaction.

TEAM LEAD

RANDSTAD STAFFING
01.2019 - 01.2021
  • My role composed of data entry, extractions, and candling
  • Much of this role was surrounding the accuracy and protection of confidential information held by the company and ensuring that scanned payments are logged effectively within the systems
  • Other duties included the management of the mail incoming and to ensure this was promptly sent to the relevant departments for action and also ensuring that payment has been sent according to the records held
  • During my duties I was also responsible for ensuring that confidential information and records sent through to the company are scanned and that nothing is lost, destroyed without being processed.

RELATIONSHIP CONSULTANT

GENERAL ELECTRIC CREDIT UNION
01.2016 - 01.2021
  • Assessed loan applications, reviewed financial information, and made recommendations for approval or denial
  • Maintained up to date knowledge of loan products, underwriting policies, and regulations to provide accurate information to clients
  • Processed and closed loans, ensuring timely completion and compliance with all legal requirements
  • Developed and maintained relationships with clients and other financial professionals to drive business growth
  • Achieved a 95% customer satisfaction rate through excellent service and clear communication
  • Trained and mentored new loan officers, contributing to team development and performance improvement.

Education

PRE-MEDICINE -

UNIVERSITY OF CINCINNATI
CINCINNATI, OH
01.2014

Associate of Science - Medical Assisting

Sanford Brown College
St Louis, MO
06.2005

Skills

  • Detail oriented
  • Dependable
  • Performance goals
  • Training and mentoring
  • Sales leadership
  • Fast learner
  • Cost management
  • Networking ability
  • Customer service skills
  • Excellent communicator
  • Leadership skills
  • Schedule Management
  • Patience and understanding

References

I am able to provide excellent references which will indicate low sickness, punctuality, commitment, and dedication to my employment.

Timeline

RIDESHARE DRIVER

UBER
01.2021 - Current

STORE MANAGER

BIG HIT SMOKE AND VAPES
01.2021 - Current

TEAM LEAD

RANDSTAD STAFFING
01.2019 - 01.2021

RELATIONSHIP CONSULTANT

GENERAL ELECTRIC CREDIT UNION
01.2016 - 01.2021

PRE-MEDICINE -

UNIVERSITY OF CINCINNATI

Associate of Science - Medical Assisting

Sanford Brown College

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Fatina Hamdan