Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

CRYSTAL MCNAIR

Plantation

Summary

Detail-oriented and compassionate healthcare professional with over 8 years of experience in patient coordination, insurance verification, and administrative support in medical settings. Adept at working collaboratively with clinical staff to optimize patient care and financial outcomes. Strong knowledge of EMR systems, HIPAA compliance, medical terminology, insurance policies, and critical thinking.

Overview

11
11
years of professional experience

Work History

Patient Financial Coordinator

MindPath Health
FORT LAUDERDALE
05.2023 - Current
  • Collaborate with clinical staff to provide seamless coordination between patient care and financial aspects of treatment plans.
  • Verifies eligibility and benefits for the patient using the practice management system, payer portal, or contacting the patient as necessary.
  • Reference credentialing spreadsheets and insurance matrices to verify provider participation.
  • Coordinates with Front Office staff, Billing staff, Intake staff, and patients to resolve insurance issues and correct registration errors within the practice management system.
  • Provided exceptional customer service by addressing patient concerns promptly and professionally.

ER Registrar

HCA Healthcare Westside Regional
Plantation
02.2022 - 02.2023
  • Interviews ER patients for all pertinent account information, and verifies insurance coverage.
  • Communicated effectively with emergency response personnel regarding incoming patients' conditions and needs.
  • Interview patients at the workstation or at the bedside to obtain all necessary account information.
  • Provide exemplary customer service.
  • Understand and explain policies regarding services, pricing, insurance billing, and payment of accounts.
  • Process patient charts according to paperwork flow needs, and established productivity standards.

Palliative Care Liaison

VITAS Healthcare
Miramar
04.2017 - 10.2021
  • Respond to hospice and palliative care inquiries by phone in various states.
  • Educate patients and families about the benefits of hospice and palliative care, including the different services each program offers.
  • Perform monthly quality assurance audits, create productivity reports using Excel spreadsheets, including updating program hot sheets, workflows, and others on the divisional project website.
  • Register new patients into the data system using the demographics provided.
  • Submit the doctor's note, face sheets, and itineraries to the Comp Med billing system.

Medical Front Desk Coordinator

Elite Imaging Diagnostic
Plantation
06.2014 - 01.2017
  • Ensures high quality of patient care by responding to patients' calls in a courteous and prompt manner.
  • Collected co-pays, deductibles, and outstanding balances from patients.
  • Verify insurances using Availity and E-Solutions.
  • Prep patients for diagnostic tests such as CT and MRI scans.
  • Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality, as required by HIPAA and the clinic.

Education

Associate in Science (A.S.) - Nursing

Cambridge College of Healthcare
Delray
08-2025

Associate in Science (A.S.) - ADN

FVI School Nursing
MIRAMAR
04.2023

High School Diploma -

Dillard High School
Fort Lauderdale
06.2009

Skills

  • Medical terminology
  • Medical records
  • EMR systems
  • Knowledge of CPT
  • ICD-9 codes
  • Referrals
  • Prescriptions
  • HIPAA compliance
  • Administrative and Office Support
  • Patient care
  • Critical thinking

References

Available Upon Request

Languages

Advanced English

Timeline

Patient Financial Coordinator

MindPath Health
05.2023 - Current

ER Registrar

HCA Healthcare Westside Regional
02.2022 - 02.2023

Palliative Care Liaison

VITAS Healthcare
04.2017 - 10.2021

Medical Front Desk Coordinator

Elite Imaging Diagnostic
06.2014 - 01.2017

Associate in Science (A.S.) - Nursing

Cambridge College of Healthcare

Associate in Science (A.S.) - ADN

FVI School Nursing

High School Diploma -

Dillard High School

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