Crystal McPhillips
Towanda,PA
Summary
Dynamic Direct Support Professional with Futures Community Support Services, skilled in problem-solving and effective communication. Successfully enhanced client independence through tailored life skills training and compassionate care. Proven ability to multitask and collaborate with families and healthcare teams, ensuring high-quality support and continuity of care for individuals with diverse needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Futures Community Support Services
Towanda, PA
03.2020 - 09.2024
- Delivered comprehensive care and emotional support to individuals with medical and developmental disabilities
- Facilitated assistance with ADLs, medication administration including insulin, tracheostomy care, and wound care.
- Prepared nutritious meals to meet dietary needs of clients.
Maintained clean living environments for enhanced client comfort.
Transported clients to appointments, ensuring punctuality and safety. - Delivered behavioral support and taught life skills to promote independence.
- Maintained accurate documentation.
- Collaborated with families and healthcare professionals to ensure continuity of care.
Shift Supervisor
Sheetz
Wysox, PA
09.2015 - 03.2020
- Maintained accurate records of daily transactions and deposits.
- Resolved conflicts between staff members in a timely manner.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assisted customers with product selection when needed.
- Addressed any issues that arose during the shift in a proactive manner.
- Provided on-the-job training to new staff members.
Education
Practical Nursing Program -
Northern Tier Career Center
Towanda, PA08.2025
High School Diploma -
Eastlake High School
Sammamish, WA06-2001
Skills
- Problem solving and critical thinking
- Affective time management
- Communication
- Multitasking Abilities
- Flexible and adaptable
- Work ethic
- Team collaboration
Certification
- CPR Certification, American Red Cross, Current
- CNA certification
- Temporary LPN license August 2025
Healthcare Experience
Direct Support Professional, Futures Community Support Services, Towanda, PA, 03/01/20 to 09/01/24, Provided comprehensive care and emotional support to individuals with medical and developmental disabilities, Assisted with ADLs, medication administration (including insulin), tracheostomy and wound care, Prepared meals, maintained clean living environments, and transported clients to appointments, Delivered behavioral support and taught life skills to promote independence, Maintained accurate documentation, Collaborated with families and healthcare professionals to ensure continuity of care
Clinical Experience
Med-Surg, Oncology, Long-Term Care, OB, Bariatrics, Cancer Center, PRU, Emergency Department, Dialysis, Endoscopy, Walk-In Clinic
Timeline
Direct Support Professional
Futures Community Support Services
03.2020 - 09.2024
Shift Supervisor
Sheetz
09.2015 - 03.2020
Practical Nursing Program -
Northern Tier Career Center
High School Diploma -
Eastlake High School
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