Crystal Miller
Chandler,AZ.
Summary
Meticulous Procurement Agent with 12+ years of experience and knowledge of contract upkeep. Adept at working quickly and accurately to prepare cost-effective orders and reports. Successful at maintaining relationships with customers and clients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Procurement Agent IV
Boeing Global Services
03.2023 - Current
- Hours per week: 40+
- Duties, Accomplishments, and Related Skills:
- Initiate Contracts and Advise Price solicitations supporting BGS-G Fixed Wing repairs aftermarket Original Equipment Manufacturers (OEM’s)
- Conduct pre-award activities such as background, financial, research, analysis, supplier company history, and no bid/debarment checklists.
- Update engineering, asset managers, and program stakeholders on progress of the requirements, such as status of bids received, terms and conditions, and pricing
- Work collaboratively with Procurement Finance Analysts (PFA’s) on price analysis and Engineering for analysis on technical requirements
- Provide supplier non-awards and feedback on non-awards
- Prior to award: collaborate with suppliers on negotiating pro-forma terms and conditions, along with payment terms, such as firm fixed pricing, cost plus, time & materials, and cost reimbursement
- Award/Non-award: Prepare award documents to send to non-competitive supplier(s)
- Post Award: Ensure suppliers collaborate with engineering by setting up weekly technical meetings
- Listen in on calls to make sure no changes are causing updates to the contracts/pricing
- Ensure suppliers adhere to terms & conditions for contracts awarded and provide corrective actions, should supplier’s breach contracts
- Closeout: assist with closeout activities, payments, and contract terminations for convenience
- Regularly update the program and senior management on new contracts
- Amend contracts, along with any budget updates
- Manage projects according to timelines in place from Engineering and Program Management.
- Enhanced supplier relationships through regular communication and performance evaluations.
- Implemented cost-saving measures by negotiating favorable contract terms with vendors.
- Increased supply chain efficiency by monitoring inventory levels and adjusting purchase orders accordingly.
- Reduced procurement lead time by streamlining vendor communication and order management processes.
- Facilitated risk mitigation by tracking supplier performance metrics and implementing corrective actions as needed.
Senior Contracts Specialist
Homeland, USCIS OCON
09.2022 - 03.2023
- Hours per week: 40
- Duties, Accomplishments, and Related Skills
- Responsible for acquiring technology equipment and services supporting USCIS IT Dept
- Solicited, negotiated, administered, closed out, and terminated purchase orders and contracts for a wide variety of commodities: including furniture, telecommunication equipment, software, and various services and maintenance efforts
- Responsible for developing, implementing, and reviewing contracting plans for pre-award, price/cost analysis, and a wide variety of procurement activities.
- Played a critical role in successfully closing high-value deals through expert negotiation skills and attention to detail.
- Implemented robust tracking systems for monitoring contract performance, milestones, and deliverables, resulting in increased accountability and transparency.
- Provided guidance and mentorship to junior staff members in the Contracts department, promoting skill development and knowledge sharing.
Contracts Specialist Grade 12
Defense Contract Management Agency Boeing Seattle
07.2022 - 09.2022
- Hours per week: 40
- Duties, Accomplishments, and Related Skills:
- Served as a Contract Administrator on high dollar contracts as an Administrative Contracting Officer in training
- Responsible for the administration of government contracts for one or more contractors
- Performed contract administrative duties, by preparing documents
- Responsible for administration of a group of contracts such as firm-fixed-price, fixed priced w/incentives, cost-plus fixed fee, basic ordering agreements, commercial contracts, and hybrid contracts with types/provisions
- Constructed contracts for complex equipment components and spares for major systems, engineering and scientific studies, extensive technical services or research and development for specialized equipment components
- Monitored and evaluated contractor performance, systems, policies, and procedures in accordance with contract DFAR requirements.
- Coordinated efforts across departments during the RFP/RFQ process, ensuring all relevant information was considered during supplier selection.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Adhered to legal and contractual requirements for compliant contract processes.
- Addressed contract disputes and provided advice and guidance to resolve issues.
Contracts Specialist
NOAA
02.2021 - 07.2022
- Hours per week: 40
- Duties, Accomplishments, and Related Skills:
- Supported clients of the National Weather Service Regional Offices for the East and West Coast
- Conducted acquisition planning to include advising technical personnel on the development of statements of work and acquisition strategy formulation to procure supplies, services, and/or construction with complex and difficult requirements
- Planned and conducted detailed contract price/cost analyses
- Reviewed procurement actions to determine cost effectiveness and compliance
- Responsibilities included administering and facilitating contract management support from cradle to grave
- Adhered to U.S.C Administrative code and FAR regulations to administer contracts commercially and non-commercially.
- Provided expert guidance during contract disputes resolution processes, fostering positive relationships between parties involved.
Procurement Agent III Contracts Specialist
The Boeing Company
12.2018 - 02.2021
- Hours per week: 40
- Duties, Accomplishments, and Related Skills:
- Facilitated pre-award activities such as background, financial, research and analysis of supplier company history, and no bid/debarment checklists
- Created RFIs, RFPs, & RFQs to solicit potential suppliers and extend awards to those most qualified for the award
- Held pre-proposal conferences to discuss every section of the project requirements to assist suppliers with bid responses
- Created contracts to support Boeing research and development programs such as Boeing Research & Technology and Engineering Test & Technology
- Project Manager: updated Engineering teams and Program stakeholders on progress of the projects, such as status of bids received, terms & conditions, and pricing
- Worked closely with Procurement Finance Analysts on price analysis and Engineering for their analysis on Pricing and Technical
- Provided Supplier non-awards and feedback on non-awards
- Prior to award: collaborated with Suppliers on negotiating Pro-forma terms and conditions, along with payment terms, such as firm fixed pricing, cost plus, time & materials, and cost reimbursement
- Award/Non-award: Prepared award documents to send to Supplier(s) awarded and non-award documents to non-winning bidders
- Post Award: Made sure suppliers collaborate with Engineering by setting up weekly technical meetings
- Listened in on calls to make sure no changes are causing updates to the contracts/pricing
- Ensured suppliers adhered to terms & conditions for contracts awarded and provided corrective actions, should supplier’s breach contracts
- Closeout: assisted with closeout activities, payments, and contract terminations for convenience
- Regularly updated Program Management on new contracts, amended contracts, along with any budget updates
- Managed projects according to timeline in place from Engineering and Program Management.
Procurement Agent/Planner II
The Boeing Company
03.2018 - 11.2018
- Hours per week: 40
- Duties, Accomplishments, and Related Skills:
- Responsible for performing continuous review and analysis of Boeing Defense & Space Systems demand and supply
- Prepared and executed proprietary information agreements
- Supported sourcing strategies, negotiations, and documenting of contracts and agreements
- Communicated performance expectations and metrics to evaluate and monitor supplier performance
- Performed price analysis to ensure pricing is reasonable and best for the company
- Adhered to DFAR, FAR, TINA and other Federal Government procurement policies
- Worked with auditors, when necessary, to explain processes.
Contracting Specialist
Blue Cross Blue Shield
12.2017 - 03.2018
- Hours per week: 40
- Duties, Accomplishments, and Related Skills:
- Responsible for completing and reviewing RFPs, RFI's, and RFQ's completed by departments
- Redlined terms and conditions, along with negotiating pricing and terms as necessary
- Obtained and signed NDA (Non-Disclosure Agreements) from vendors contracted to do business with BCBSAZ
- Adhered to URAC requirements, when administering contracts
- Provided guidance to the internal department, regarding contract problems or issues
- Contacted departments regularly to provide information on expiring contracts to ensure completed in a timely manner
- Managed various projects regarding services such as landscaping on company premises and company retreats
- Signed contracts and made sure payments were made as necessary for completed projects
- Provided feedback on new systems the company was procuring and often contacted for suggestions, due to previous expertise with previous systems in the procurement industry.
- Streamlined contracting processes by implementing efficient systems and procedures, resulting in reduced processing time.
Contracts Specialist II
City of Phoenix Aviation Department
10.2017 - 12.2017
- Hours per week: 40
- Duties, Accomplishments, and Related Skills:
- Responsible for providing review of contract scope for completeness
- Wrote contract requirements in conformance with City policies and State and Federal laws, ordinances, rules and regulations; Reviewed contracts for accuracy and changes prior to bid and renewal; Approved bid proposals and specifications, composes Requested Council Action, and presented recommendations on engagements requiring management or Council approval; Researched and interpret contract provisions including explaining contract processes, penalties, and compliance terms to users; Coordinated the renewal and extension of contracts; Resolved discrepancies in contracts and prepared written documentation; Served as liaison between a department, contractors, consultants, and users; Prepared advertisements, conducted pre-proposal meetings, and facilitated evaluations of Requests for Proposals and Requests for Qualifications; Developed the scope and specifications for complex professional service contracts; Created responses to special correspondence and handled special assignments and problems such as responses to citizen inquiries, bid protests and vendor related issues
- Wrote and evaluated specification and invitations to bid; Trained and monitored participating City departments or divisions in processing contracts to ensure conformity with various City, County, and State policies and procedures.
Buyer II
Seattle School District
09.2016 - 09.2017
- Hours per week: 40
- Duties, Accomplishments, and Related Skills:
- Provided follow-up procurements to assure customer needs a met
- Completed daily monitoring of procurements for compliance with all applicable regulations and guidelines, including federal and state laws, School Board policies, Superintendent-approved procedures, and established best practices for procurements
- Maintained and prepared contract files, post-award modifications, and reports for procurements
- Evaluate material qualities and prepare specifications
- Negotiated with vendors as necessary
- Developed contract documents, commits purchase/delivery orders
- Monitored contracts, purchase orders, and authorized vendor payments
- Coordinated and prepared formal bids, Request for Proposals, and Request for Quotes, as well as informal quotes for Small Works program
- Assured competitive solicitations are advertised as appropriate
- Conducted pre-bid and pre-proposal conferences, conducts bid openings, prepared bid tabs and correspondence notifying successful and unsuccessful vendors
- Reviewed contracts for cost, lead times, and check references for quality
- Prepared draft responses to vendor protests for review by department management and Legal Counsel
- Evaluated and recommended award of competitive bids and proposals for the district
- Completed NIGP courses towards certification.
Tech Buyer
Seattle School District
01.2015 - 09.2016
- Hours per week: 40
- Duties, Accomplishments, and Related Skills:
- Performed detailed reviews of procurement services provided
- Respond timely to customer inquiries
- Process and track government ITB, RFPs, and small works roster
- Entered and processed orders using SAP system
- Follow state government laws and requirements when procuring products and signing contracts
- Determine the best method of procuring products from trusted sources
- Maintain up-to-date vendor list information
- Procured low dollar value purchasing using department Procurement Card (P-Card)
- Helped to reconcile P-Card purchases made for Accounts Payable
- Issue P-Cards to external departments
- Provided expertise in technology procurement
- Create KPI reporting for the department
- Maintained small works roster
- Updated Procurement website using School Messenger edit tools
- Worked with legal regarding any vendor protests.
Senior Buyer
Animal Supply Company
04.2013 - 05.2014
- Hours per week: 40
- Duties, Accomplishments, and Related Skills:
- Created and monitored daily reports; along with analyzing fill rates, inventory levels, and KPI’s
- Supervised and trained buyers assigned to the healthy pet food category
- Provided high quality communication and customer service to vendors and colleagues in various departments internally
- Collaborated buying teams on strategic to improve fill rates to accurately maintain inventory levels to support high fill rates without exceeding maximum inventory levels
- Entered purchase orders using AS400 (Inform) ERP
- Analyzed and built Crystal Reports and data analysis.
Buyer
Animal Supply Company
09.2011 - 04.2013
- Hours per week: 40
- Duties, Accomplishments, and Related Skills:
- Procured vendor lines in multiple distribution center locations
- Assured 96.5% fill rates and a maximum of 25-day inventory targets were met consistently
- Collaborated with internal and external teams to forecast new items and promotional usage, to ensure inventory targets supported anticipated demand
- Communicated timely with internal and external customers to resolve key inventory related issues and/or vendor supply issues.
Education
Learn Six Sigma Certified Green Belt -
University of Washington Tacoma
Tacoma, WA11.2016
Tacoma - Contract Management Certificate -
University of Washington
Tacoma, WA06.2016
M.B.A - Information Technology Management
Western Governors University
Salt Lake City, UT03.2014
Associate of Science - business management, Information Technology
University of Phoenix
Phoenix, AZ01.2010
Bachelor of Science - software management and, Information Technology
University of Phoenix
Phoenix, AZ.01.2012
Skills
- Customer Service, attention to detail, self-starter, high stress work conditions, cross-functional strategies, P-Card, problem solving, Crystal Reports, and documentation, procurement, analysis, systems support, team lead
- PATS, EPIC, SQIS, MARS, Microsoft Suite, teamwork, SAP GUI/FI Modules, reporting, AS400 ERP
- Purchasing Coordination
- Contracting
- Vendor Management
- Negotiation Trained
- Price Negotiations
- Bid Proposals
- Certified Professional in Supply Management
Certification
Successfully completed Advanced Negotiation Skills (Boeing). FAC-C-I & FAC-C Level II. Received FAC- C Level II Certification Received on 07/01/2022. Federal Government Security Clearance adjudicated 8/2022.
Timeline
Lead Procurement Agent IV
Boeing Global Services
03.2023 - Current
Senior Contracts Specialist
Homeland, USCIS OCON
09.2022 - 03.2023
Contracts Specialist Grade 12
Defense Contract Management Agency Boeing Seattle
07.2022 - 09.2022
Contracts Specialist
NOAA
02.2021 - 07.2022
Procurement Agent III Contracts Specialist
The Boeing Company
12.2018 - 02.2021
Procurement Agent/Planner II
The Boeing Company
03.2018 - 11.2018
Contracting Specialist
Blue Cross Blue Shield
12.2017 - 03.2018
Contracts Specialist II
City of Phoenix Aviation Department
10.2017 - 12.2017
Buyer II
Seattle School District
09.2016 - 09.2017
Tech Buyer
Seattle School District
01.2015 - 09.2016
Senior Buyer
Animal Supply Company
04.2013 - 05.2014
Buyer
Animal Supply Company
09.2011 - 04.2013
Learn Six Sigma Certified Green Belt -
University of Washington Tacoma
Tacoma - Contract Management Certificate -
University of Washington
M.B.A - Information Technology Management
Western Governors University
Associate of Science - business management, Information Technology
University of Phoenix
Bachelor of Science - software management and, Information Technology
University of Phoenix
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