Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Miller

Beethany,WV

Summary

Dynamic Customer Service Team Lead at Bass Pro Shops with a proven track record in enhancing customer satisfaction and resolving complex issues. Skilled in staff training and creative problem solving, I excel in high-pressure environments, ensuring efficient communication and exceptional service delivery. Committed to fostering a collaborative team atmosphere.

Overview

19
19
years of professional experience

Work History

Customer Service Team Lead

Bass Pro Shops
07.2020 - Current
  • Assisted team members in resolving customer inquiries and issues efficiently.
  • Learned and utilized customer service tools to streamline communication processes.
  • Supported training initiatives for new hires, fostering a collaborative work environment.
  • Adapted quickly to changing customer needs, ensuring high satisfaction levels.
  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.

Emergency Medical Technician

Brooke County Ems
10.2017 - 12.2017
  • Administered emergency care and life support to patients in critical situations.
  • Collaborated with healthcare teams to ensure timely patient transport and treatment protocols.
  • Operated medical equipment, including defibrillators and oxygen delivery systems, efficiently during emergencies.
  • Assessed patient conditions, documenting vital signs and medical histories accurately for effective treatment planning.
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.

Cashier

Uni-Mart
08.2006 - 03.2007
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries and product selections to enhance shopping experience.
  • Maintained accurate cash drawer, ensuring regular reconciliation of funds.
  • Trained new cashiers on operating procedures and customer service standards.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Brooke High School
Wellsburg, WV

Skills

  • Customer satisfaction
  • Professional telephone demeanor
  • Customer relations
  • Complaint resolution
  • Creative problem solving
  • Staff education and training

Timeline

Customer Service Team Lead

Bass Pro Shops
07.2020 - Current

Emergency Medical Technician

Brooke County Ems
10.2017 - 12.2017

Cashier

Uni-Mart
08.2006 - 03.2007

Brooke High School

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