Crystal Morales
Summary
Dedicated Motivated and dependable professional with experience in healthcare administration, patient support, and customer service. Known for strong organizational skills, strong communication, attention to detail, and ability to build positive relationships with a proven commitment to professionalism. Demonstrated ability to manage confidential information, coordinate services, maintain accurate records, and provide exceptional client support in fast paced environments. A collaborative individual who is eager to learn, adapt to new challenges, and continuously develop new skills while contributing to the success of the organization.
Overview
3
3
years of professional experience
Work History
Patient Advocate Representative
Valley Baptist Medical Center
Harlingen, Texas
08.2025 - Current
- Assisted patients and families with understanding healthcare coverage, financial assistance programs, and eligibility requirements.
- Conducted patient interviews to gather and verify demographic, insurance, and financial information.
- Guided patients through application processes for Medicaid, Charity Care, and other healthcare assistance programs.
- Collaborated with healthcare providers, case managers, and hospital departments to ensure timely patient support and service.
- Maintained accurate patient records and documentation while maintaining professionalism, empathy and HIPPA confidentiality.
- Managed multiple cases while consistently maintaining attention to detail and meeting departmental deadlines.
- Demonstrated strong communication,problem solving, and interpersonal skills in a fast paced hospital environment.
Caregiver
Agua Cristalina Home Care LLC
Harlingen , Tx
07.2023 - 05.2025
- Provided compassionate personal care assistance, including bathing, dressing, grooming and toileting while maintaining clients dignity and comfort.
- Prepared nutritious meals according to individual dietary needs, preference, and health requirements.
- Offered companionship and emotional support creating positive relationships and improving over all well being.
- Demonstrated patience,reliability, and professionalism while delivering high quality client care.
- Observed, documented, and promptly reported changes in clients physical, mental, or emotional condition to appropriate healthcare personnel or family members.
- Administered medications as prescribed and monitored clients for any changes or adverse reactions.
Education
High School Diploma -
Harlingen High School
Harlingen, TX05-2023
Skills
- Patient Advocacy & Customer Service
- Appointment Scheduling & Coordination
- Bilingual communication
- Time management & multitasking
- Professional Written & Verbal communication
- Organization & Prioritization
- Team Collaboration
- HIPAA compliance & confidentiality
Timeline
Patient Advocate Representative
Valley Baptist Medical Center
08.2025 - Current
Caregiver
Agua Cristalina Home Care LLC
07.2023 - 05.2025
High School Diploma -
Harlingen High School