Crystal Morgan
Indianapolis,IN
Summary
Dynamic and goal-oriented professional with experience at Compass Group USA, excelling in food preparation and customer service. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in food handling and maintaining a calm demeanor under pressure, ensuring high-quality service in fast-paced environments.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
21
21
years of professional experience
Work History
Cook
Compass Group USA
07.2023 - Current
- Prepared and cooked menu items according to standardized recipes and safety guidelines.
- Monitored food quality and ensured adherence to health regulations during meal preparation.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Collaborated with kitchen staff to maintain efficient workflow during peak service hours.
- Trained new team members on food preparation techniques and kitchen safety protocols.
Remote/Customer Service
People Ready Staffing
08.2013 - 02.2022
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Delivered exceptional customer service by addressing clients'' concerns promptly and offering proactive solutions.
- Delivered exceptional customer service by addressing client needs promptly and professionally, leading to increased loyalty and retention rates.
- Led creation of customer feedback loop, enabling continuous improvement in service delivery.
- Provided exceptional customer service while addressing user inquiries regarding hardware or software issues via phone or email communication channels.
- Worked with physicians, nurses and other medical personnel to provide excellent care and customer service to patients
Call Center Representative
IU Health Partners
07.2005 - 09.2011
- Managed high-volume inbound calls, ensuring prompt resolution of patient inquiries.
- Provided accurate information regarding health services and appointment scheduling.
- Documented call details in electronic health record system for seamless communication.
- Trained new representatives on company policies and customer service protocols.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
Ph.D. - Business Management
Liberty University
Lynchburg, VAHigh School Diploma -
Arsenal Technical High School
1500 E Michigan St05.1996
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Phone etiquette
- Goal oriented
- Calm and professional under pressure
- Remote office availability
Timeline
Cook
Compass Group USA
07.2023 - Current
Remote/Customer Service
People Ready Staffing
08.2013 - 02.2022
Call Center Representative
IU Health Partners
07.2005 - 09.2011
Ph.D. - Business Management
Liberty University
High School Diploma -
Arsenal Technical High School