Crystal Morgridge-Hemmings
Atlanta,GA
Summary
Reliable and dedicated employee with multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Warehouse Manager
Afro Cosmetics & Culture
Atlanta, Georgia
04.2022 - Current
- Managed daily warehouse operations, streamlining inventory management processes.
- Monitored staff performance, identifying and implementing training opportunities.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Generated warehouse shipping documents, packing lists and invoices.
- Resolved customer complaints, enhancing product quality and delivery satisfaction.
Cashier Manager
Caribbean Delight
Atlanta, GA
07.2022 - 08.2024
- Managed daily cash flow and reconciled register balances.
- Supervised cashier team to ensure efficient customer service.
- Trained new employees on cash handling procedures and customer interactions.
Customer Service Supervisor
Teleperformance
Montego Bay, Jamaica
08.2016 - 01.2021
- Analyzed agent performance to align with client objectives and address areas for improvement.
- Achieved client goals by implementing strategies that enhanced team productivity and service quality.
- Conducted regular coaching sessions to address performance gaps and improve agent effectiveness.
- Developed targeted action plans based on performance analysis to drive team improvements.
- Led team of agents, cultivating collaboration to consistently exceed client expectations.
- Monitored performance and implemented proactive problem-solving to enhance client satisfaction.
Customer Service Agent
Teleperformance
Montego Bay, Jamaica
01.2014 - 08.2016
- Facilitated travel ticket reservations, ensuring smooth and efficient processing for customers.
- Delivered accurate and timely bus status updates, enhancing customer satisfaction.
- Resolved general inquiries, improving overall customer experience.
Customer Service Agent
Teleperformance
Montego Bay, Jamaica
01.2012 - 05.2013
- Managed incoming phone calls, addressing customer inquiries on phone bills and service issues to enhance customer understanding.
- Assisted customers in resolving billing discrepancies and provided accurate information on account status.
- Responded to service-related queries, including power outages, ensuring timely communication and effective resolution of concerns.
- Delivered high-quality customer service by handling a wide range of inquiries, contributing to overall customer satisfaction.
Education
GED -
Chattahoochee Technical College
Marietta, GA06-2026
Cambridge High
Jamaica07-2010
Skills
- Customer service
- Problem-Solving
- Coaching and mentoring
- Training and development
- Time Management
- Conflict Resolution
- Active Listening
- Communication
- Computer proficiency
Certification
- School Leaving Certificate, 2010 Cabridge High School
- Home Health Aide, 2025 Sparkling Training Center
Timeline
Cashier Manager
Caribbean Delight
07.2022 - 08.2024
Warehouse Manager
Afro Cosmetics & Culture
04.2022 - Current
Customer Service Supervisor
Teleperformance
08.2016 - 01.2021
Customer Service Agent
Teleperformance
01.2014 - 08.2016
Customer Service Agent
Teleperformance
01.2012 - 05.2013
GED -
Chattahoochee Technical College
Cambridge High