Crystal Morrow
Alexandria,VA
Summary
Driven Licensed Medical Aesthetician with a proven sales track record at Bitar Cosmetic Surgery Institute, excelling in patient sales and customer satisfaction. Leveraged operational management skills to maintain a high client retention rate, significantly enhancing patient experiences through innovative non-surgical treatments. Expert in fostering long-term relationships and adept in business management, consistently achieving stellar reviews and boosting business overall revenue.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Medical Aesthetician
Bitar Cosmetic Surgery Institute
04.2018 - Current
- Managment and business operations.
- Esthetic non-surgical and surgical sales and up selling based on patient concerns.
- Generates over 1 million dollars in sales annually.
- Conducts social media testimonial footage and reviews for patient satisfaction.
- Maintains five star reviews on all review platforms.
- Performs body and facial contouring with non surgical treatments such as Coolsculpting, Ultherapy, Laser, Morpheus 8, Microneedling & Exilis Ultra 360 for fat reduction and skin tightening.
- Calls leads to schedule and prequalify patients for consultation and services. Collects prepayments for services.
- Front office of coordinating, billing, scheduling, phone calls and follow ups
- Maintains customer retention rate and satisfaction.
- Performs VIP patient services and maintains relationship in person, via email and phone call follow ups.
- Assists plastic surgeon during consultations by taking detailed patient histories and performing initial skin analyses and developing patient treatment plan.
- Collaborated with medical professionals to provide comprehensive care for patients undergoing cosmetic procedures or surgery.
- Increased client retention rate by consistently delivering exceptional customer service and follow-up care.
- Streamlined appointment scheduling process, resulting in increased efficiency and higher booking rates.
- Designed promotional materials and marketing campaigns that attracted new clientele while maintaining existing customer loyalty.
- Utilized advanced technology and techniques to deliver effective non-surgical aesthetic procedures.
- Developed successful treatment packages that catered specifically to the unique needs of each client demographic.
- Successfully treated a diverse range of skin conditions, including acne, rosacea, and hyperpigmentation, through targeted therapies and treatments.
- Managed inventory effectively, reducing waste while ensuring adequate stock levels were maintained at all times.
- Maintained a clean, hygienic, and safe environment for clients by adhering to strict sanitation guidelines and protocols.
- Advised clients on proper home-care regimens.
- Provided clients with knowledge of all cosmetic services being provided.
- Educated patients on treatment options.
- Created repeat business by developing long-term relationships with regular customers.
- Performed consultations for patients before scheduling treatments.
- Resolved customer complaints and facilitated conflict resolutions.
Licensed Esthetician
Owner of Elegant Aesthetics
10.2016 - Current
- Aesthetic service and product sales.
- Collect prepayments in advance to maintain a busy schedule.
- Front desk operations and management.
- Answering phones, scheduling consultations and treatments, collecting payment for services.
- Maintaining overall patient satisfaction.
- Hold high customer retention rate and satisfactory results.
- Five star customer reviews on all platforms.
- Performed social media marketing and emails to receive new clients and retain current and new clients.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Recommended retail products for at-home use.
- Sterilized equipment for patient treatments.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Educated patients on treatment options.
- Fostered friendly, warm, and exceptional customer experience..
- Improved clientele retention with exceptional customer service and follow-up care.
- Assisted in inventory management to ensure adequate product supply while minimizing waste and shrinkage.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Performed consultations for patients before scheduling treatments.
- Created repeat business by developing long-term relationships with regular customers.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Resolved customer complaints and facilitated conflict resolutions.
Education
Licensed Master Medical Aesthetician - Aesthetics: Skin Care, Sales
Career Training Solutions
Fredericksburg, VASkills
Sales
Customer satisfaction
Operational and business management
Certification
Licensed medical aesthetician for the state of Virginia
Languages
English
Professional Working
Timeline
Licensed Medical Aesthetician
Bitar Cosmetic Surgery Institute
04.2018 - Current
Licensed Esthetician
Owner of Elegant Aesthetics
10.2016 - Current
Licensed Master Medical Aesthetician - Aesthetics: Skin Care, Sales
Career Training Solutions
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