Crystal Muniz
Houston,TX
Summary
Dynamic and engaging professional with proven expertise in office management and exceptional customer service, honed at Texas State University - School of Music and excelled in reception desk management and building positive customer relationships, significantly enhancing visitor experience. Skilled in telephone etiquette and adept at creating a welcoming environment, demonstrating a unique blend of interpersonal and organizational abilities.
While working at American Eagle Outfitter's Inc. during holidays as a Brand Ambassador dedicated to driving awareness and promoting market growth. Experienced in researching, hosting and coordinating marketing events. Skilled in helping customers find desirable products and boosting sales.
Overview
2
2
years of professional experience
Work History
Receptionist/building Monitor
Texas State University - School of Music
01.2024 - Current
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Monitored facility while in use to minimize damage, reduce safety violations and enforce security regulations.
Brand Ambassador
American Eagle Outfitters, Inc
06.2022 - Current
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Maintained clean, organized and professional work environment.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Greeted customers warmly and pleasantly answered inquiries.
- Provided exceptional customer service to drive satisfaction.
- Worked with team to achieve sales goals for products.
- Increased sales by effectively communicating product benefits.
- Communicated product value, quality, and style to educate and entice potential customers.
- Established and maintained positive relationships with customers.
- Educated customers on product features and answered questions regarding product use.
Education
Associate of Science - Public Relations
Texas State University
San Marcos, TX05.2027
Skills
- Office Management
- Mail handling
- Security understanding
- Calm Demeanor
- Mail distribution
- Reception desk management
- Telephone skills
Timeline
Receptionist/building Monitor
Texas State University - School of Music
01.2024 - Current
Brand Ambassador
American Eagle Outfitters, Inc
06.2022 - Current
Associate of Science - Public Relations
Texas State University
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