Crystal Murillo
Bolingbrook,IL
Summary
Customer service-oriented professional with a strong focus on building positive relationships. Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizing strong organizational skills to enhance office efficiency and support team operations. Reliable team player with keen focus on achieving results and adapting to changing and administrative needs.
Overview
17
17
years of professional experience
Work History
Leasing Professional | The Brook on Janes
(Formally Managed by Quarterra; Now Under Two Coast Living as of Aug 2024)
Bolingbrook, IL
05.2021 - Current
- Managed scheduling and calendar coordination for community tours, move-in and move-outs while ensuring timely meetings and efficient use of time.
- Provide personalized tours of property, showcasing unit features and amenities tailored to each prospect's needs.
- Managing high-volume inbound and outbound calls including email lead follow-up.
- Confidentially collect organize and verify required documents to process applications.
- Coordinate with Village Code Enforcement to schedule apartment inspections and ensure compliance with local regulations.
- Liaison between vendors, service team and residents to ensure community service needs.
- Increase lease renewals by building strong relationships with residents and addressing concerns promptly.
- Assisted in overseeing social media content for property. Utilizing social media platforms effectively to engage with current residents and attract new ones.
- Coordinate monthly resident events to enhance community engagement and foster relationships among residents.
Rooms Manager
Hyatt Lodge Oak Brook
Oak Brook, IL
09.2016 - 05.2021
- Oversee day-to-day operations of a 218-room hotel with direct supervision of staff of over 24 employees between Housekeeping and Front Desk.
- Hire and train new employees, demonstrating best methods for serving guests requests and guestroom cleanliness.
- Addressed any escalated guest complaints and offer solutions that maintain high guest satisfaction.
- Managed inventory levels, ensuring proper supply chain management for guest amenities and housekeeping needs.
- Managed room inventory effectively, reducing overbooking situations.
- Established relationships with VIP clientele effectively, ensuring personalized attention that resulted in repeat business.
- Trained new employees on standards and hotel procedures.
- Oversaw scheduling and staffing for rooms department, ensuring adequate coverage during peak periods.
Assistant Front Office Manager
Hyatt Lodge at The McDonald's Campus
Oak Brook, IL
09.2013 - 09.2016
- Guided the onboarding process for new supervisor and front desk team members.
- Completed scheduling and payroll for front desk, concierge, and valet staff.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Completed bi-weekly payroll for over 11 employees.
Front Desk Agent
Hyatt Lodge at The McDonalds's Campus
Oak Brook, IL
06.2011 - 09.2013
- Managed guest check-in and check-out processes, ensuring exceptional service.
- Resolved guest inquiries and complaints, fostering positive experiences.
- Coordinated room assignments using property management systems to optimize occupancy rates.
- Collaborated with housekeeping and maintenance departments to ensure timely room readiness for guests.
Lead Bank Teller
TCF Bank
North Riverside, IL
05.2009 - 06.2011
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Maintained cash drawer through meticulous counting and reconciliation of funds at shift end.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Education
Associate of Applied Science - Business - Focused Hotel Management
Triton College
River Grove, IL05-2011
Skills
- Event Planning and Social Media content creation
- Extensive Vendor Partnership building
- 15 years of professional phone and email etiquette
- Spanish Fluency
Accomplishments
High-Volume Communication
Confidential Information Management
Extensive Application and Documentation processing
Excel, Word, Outlook and DocuSign Experience
Timeline
Leasing Professional | The Brook on Janes
(Formally Managed by Quarterra; Now Under Two Coast Living as of Aug 2024)
05.2021 - Current
Rooms Manager
Hyatt Lodge Oak Brook
09.2016 - 05.2021
Assistant Front Office Manager
Hyatt Lodge at The McDonald's Campus
09.2013 - 09.2016
Front Desk Agent
Hyatt Lodge at The McDonalds's Campus
06.2011 - 09.2013
Lead Bank Teller
TCF Bank
05.2009 - 06.2011
Associate of Applied Science - Business - Focused Hotel Management
Triton College