Crystal Murray
Newark,DE
Summary
Reliable Medical Support professional with 10 years of experience in the healthcare environment. Expertly assist with office operations and physician support by gathering patient information. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Heart And Vascular Clinic
11.2022 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined administrative processes to reduce errors and improve overall office efficiency.
Material Handler
Lockheed Martin
06.2022 - 11.2022
- Strategic expeditor of material at the Baltimore facility across multiple programs via the management of crucial tasks, including loading/ unloading material, receiving items into stock, cycle counting inventory, and issuing items out via work orders and backorders
- Experienced in operating complex warehousing machineries, such as forklift, electric dolly, and man-up
- Enhanced critical parts traceability by developing a “Material Delivered to the Floor” spreadsheet seen by Production Operations and Planning leadership daily to confirm items delivered to end customers
- Self-driver in establishing trustworthy relationships with BIRD and VLS program leadership due to diligent work ethic and one of the fastest put-away rates on the team of over 30 PNs per day
- Achieved put- of over 1,400 PNs and 181K quantities of these PNs across VLS, Ancillary, CPF, and BIRD programs, which accounted for over 18% of total put- for the entire Baltimore facility for 2022 alone
- Picked 710 backorders and picks for over 125 orders to drive production to meet contractual deliverables in both the Baltimore and Moorestown facilities
Customer Service Representative
Comcast
06.2019 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Medical Assistant
Heart And Vascular Clinic
04.2016 - 06.2019
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined administrative processes to reduce errors and improve overall office efficiency.
Certified Nursing Assistant
State Of Delaware, Delaware Health And Social Serv
01.2008 - 06.2010
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Education
Associate of Applied Science - Medical Assisting
Delaware Technical And Community College
Wilmington, DE05.2016
Skills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Problem-Solving Abilities
- Multitasking and Prioritization
- Office Equipment Proficiency
- Updating Medical Records
- Appointment Scheduling
- Treatment Room Preparation
- Check-In and Check-Out Procedures
- Professional Bedside Manner
- Patient Relations
- Critical Thinking
Timeline
Medical Assistant
Heart And Vascular Clinic
11.2022 - Current
Material Handler
Lockheed Martin
06.2022 - 11.2022
Customer Service Representative
Comcast
06.2019 - 06.2022
Medical Assistant
Heart And Vascular Clinic
04.2016 - 06.2019
Certified Nursing Assistant
State Of Delaware, Delaware Health And Social Serv
01.2008 - 06.2010
Associate of Applied Science - Medical Assisting
Delaware Technical And Community College
Similar Profiles
Anita SadikAnita Sadik
Medical Assistant Intern at Kafri Heart and Vascular ClinicMedical Assistant Intern at Kafri Heart and Vascular Clinic
AMANDA R.N.AMANDA R.N.
Cardiology Nurse Navigator at UC Health Heart And Vascular ClinicCardiology Nurse Navigator at UC Health Heart And Vascular Clinic
Robin RidgewayRobin Ridgeway
Certified Medical Assistant at UNM Hospital-Heart and Vascular ClinicCertified Medical Assistant at UNM Hospital-Heart and Vascular Clinic
Natalie BuenoNatalie Bueno
Student Intern at Texas Health Heart and Vascular ClinicStudent Intern at Texas Health Heart and Vascular Clinic
Patsy BowiePatsy Bowie
Rn at Rehabilitation Hospital Of Northern ArizoneRn at Rehabilitation Hospital Of Northern Arizone