CRYSTAL MYERS
Anderson,Missouri
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Newton County Central Dispatch
2024.05 - Current
- Monitored 4 Police radio stations, more than 8 Fire radio stations, and 5 EMS stations to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Entered sensitive information into the Missouri Uniform Law Enforcement System (MULES), reporting stolen items, missing and endangered persons, as well as updating and clearing warrants.
Soldier
Missouri Army National Guard
2009.02 - Current
- Trained through knowledge of senior NCO's for when called to combat or to a job on the home front
- Developed mental and physical resiliency through rigorous training environments
- Assembled, disassembled and maintained various weapons for operational readiness.
- Assisted the community after the May 22, 2011 tornado in Joplin, Missouri
- Operated heavy construction equipment (ex: bull dozers, scrapers, back hoes)
- Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
Office Manager; Billing Clerk; Cashier
Roper Honda
2016.02 - 2024.01
- Supervised the flow of work and ensured completion in a timely manner with a high level of accuracy
- Maintained the schedules of two employees
- Delegated tasks to employees when necessary
- Provided resolution to vehicle titling and vehicle service-related issues
- Communicated effectively with four other departments and four store locations that needed assistance and guidance with customer or account-related queries
- Communicated with the general manager on posting of general ledgers and writing floor plan payoff checks to the bank
- Counted and managed the till of two cash drawers
- Prepared inspection booklets for audits by the Missouri State Highway Patrol
- Prepared documents for audits by American Honda Motor Company
- Scrubbed 8 to 10 reports weekly and monthly for errors; investigated discrepancies
- Interviewed and hired employees
- Maintained stock of office supplies
- Other duties as assigned
- As the billing clerk, I meticulously processed and finalized the sales of sold vehicles
- Stocked in new and used vehicles into the CDK system
- Wrote loan payoff checks to a variety of banking institutions
- Submitted final monthly sales reports to the state of Missouri
- Filed automotive liens in multiple states
- Other duties as assigned or as needed
Telephone Clerk
Freeman Health System
2015.04 - 2016.01
- Answered phone calls for a medical physician group
- Scheduled, cancelled, and rescheduled appointments for multiple physicians in the office for several patients
- Directed calls to different departments if needed
- Faxed paperwork to other physicians' offices when necessary
- Contacted patients to confirm appointments for future dates
- Other duties as assigned
Groundskeeper
State of Missouri
2014.09 - 2015.08
- Enhanced curb appeal by maintaining lawns and walkways in pristine condition.
Customer Service Representative
AEGIS Communications/Telecommunications
2012.10 - 2014.09
- While working at this company, I was outsourced for United Healthcare health insurance
- Answered inbound phone calls and assisted callers with questions about coverage or billing questions
- Assisted fellow employees by walking the call center floor and answering any system related or insurance related questions
- Made outbound phone calls for certain programs that UnitedHealthcare would be offering, such as health incentive programs and programs that would encourage the consumer to become more interested in their health and things the insured could do to better themselves
- Answered 50-100 calls a day during annual enrollment periods.
Merchandise Execution Team
JCPenney’s
2012.06 - 2012.10
Hostess And Car Side To-Go
Applebee's
2012.02 - 2012.06
Assistant Manager Trainee
McDonald's
2011.03 - 2012.01
Education
Certificate - An Introduction to Proofreading
Alison
Online08.2023
Certificate - Basics of Proofreading
Alison
Online08.2023
General Education - Advanced Placement Government
McDonald County High School
Anderson, Missouri05.2010
Skills
- Microsoft Office
- Typing (69 words per minute)
- Computer Skills
- Attention to Detail
- Organizational Skills
- Multitasking Abilities
- Data entry
- 10 Key
- Cash handling
- Management
- Teamwork and Collaboration
- Decision-Making
- Office equipment (fax, copier)
Accomplishments
- Streamlined workflow by consolidating and computerizing lengthy processes that resulted in more effective and timely completion of daily office duties and eliminated some reliance on company management office.
- Recognized by management for keeping the cashier's office operating smoothly which resulted in being awarded Employee of the Year, 2021.
References
- Shannon Lambertson, Owner/Operator, JBS Auto Sales, 1907 E 7th St, Joplin, Missouri, 64801, 1(417)625-1470
- Kayla Snow, E-6/Staff Sergeant, Missouri Army National Guard, 10565 Tiger Road, Stark City, Missouri, 64866 1(417)434-8353
- Travis Coffee, Engineer, 2402 S Ozark Ave, Joplin, Missouri, 64804, 1(417)658-6448
Certification
- CPR Certified, American Heart Association - July 2024 to July 2026
Timeline
911 Dispatcher
Newton County Central Dispatch
2024.05 - Current
Office Manager; Billing Clerk; Cashier
Roper Honda
2016.02 - 2024.01
Telephone Clerk
Freeman Health System
2015.04 - 2016.01
Groundskeeper
State of Missouri
2014.09 - 2015.08
Customer Service Representative
AEGIS Communications/Telecommunications
2012.10 - 2014.09
Merchandise Execution Team
JCPenney’s
2012.06 - 2012.10
Hostess And Car Side To-Go
Applebee's
2012.02 - 2012.06
Assistant Manager Trainee
McDonald's
2011.03 - 2012.01
Soldier
Missouri Army National Guard
2009.02 - Current
Certificate - An Introduction to Proofreading
Alison
Certificate - Basics of Proofreading
Alison
General Education - Advanced Placement Government
McDonald County High School
- CPR Certified, American Heart Association - July 2024 to July 2026
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