- I enjoy helping others and giving back to the community
- Watching Movies and TV Shows
- Music
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteering
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Reading
- Volunteer Work
- Volunteering at community kitchens and food-related charities
- Fashion
- Creative Writing
Crystal Myers
Secretary
Auburn,AL
Summary
At East Alabama Medical Center, I excelled in roles demanding exceptional customer service and clerical support, significantly enhancing office efficiency and client satisfaction. My expertise in file management and multi-line phone systems, coupled with a knack for fostering positive relationships, drove operational improvements and streamlined communication processes.
Professional Secretary with over 25 years of experience managing daily administrative support tasks and operations in Medical industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
31
31
years of professional experience
Work History
Secrertary Engineering
East Alabama Medical Center
09.2006 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Entered data into system and updated customer contacts with information to keep records current.
- Assisted in event planning and execution for company social gatherings.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Prepare payroll for 30 employees every 2 weeks
Accounts Payable Clerk
EAST ALABAMA MEDICAL CENTER
04.1998 - 05.2023
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Reduced processing errors, implemented double-check system for all outgoing payments.
- Streamlined vendor payments, ensuring timely financial operations by accurately scheduling and executing payments.
- Improved relationships with suppliers by resolving discrepancies in billing and payments promptly.
- Fostered positive vendor relations, served as primary contact for vendor inquiries and concerns.
- Enhanced efficiency in invoice processing by meticulously reviewing and matching invoices with purchase orders and receipts.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered figures using 10-key calculator to compute data quickly.
- Generated invoices upon receipt of billing information and tracked collection progress.
Secretary Nursing Administration
East Alabama Medical Center
05.2003 - 09.2006
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed research to collect and record industry data.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
SECRETARY SLEEP LAB
EAST ALABAMA MEDICAL CENTER
04.2002 - 06.2003
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
CARE ASSISTANT (NURSE'S AIDE)
EAST ALABAMA MEDICAL CENTER
10.1993 - 04.1998
- Maintained clean and organized spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Assisted with feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
- Facilitated communication between patients, families, and healthcare teams to maintain an open dialogue about ongoing care needs.
- Maintained accurate records of patient progress, documenting changes in condition or response to treatment interventions.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Engaged patients in meaningful conversation, socialization while providing personal care assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client tracked behaviors to keep healthcare supervisor well-informed.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Education
No Degree - Business Administration
Southern Union State Community College
Opelika, AL01-2011
Graduate Certificate - Business
SCHOOL AT WORK
EAST ALABAMA MEDICAL CENTER06-2010
CERTIFICATE - BUSINESS
MAN POWER TRAINING CENTER
OPELIKA, AL06-1980
High School Diploma -
AUBURN HIGH SCHOOL
AUBURN, AL06-1979
Skills
- Customer service
- Verbal and written communication
- File management
- Multi-line phone systems
- Accounts receivable and payables
- Administering payroll
- Phone etiquette
- Reception functions
- Filing experience
- Clerical support
Interests
Timeline
Secrertary Engineering
East Alabama Medical Center
09.2006 - Current
Secretary Nursing Administration
East Alabama Medical Center
05.2003 - 09.2006
SECRETARY SLEEP LAB
EAST ALABAMA MEDICAL CENTER
04.2002 - 06.2003
Accounts Payable Clerk
EAST ALABAMA MEDICAL CENTER
04.1998 - 05.2023
CARE ASSISTANT (NURSE'S AIDE)
EAST ALABAMA MEDICAL CENTER
10.1993 - 04.1998
No Degree - Business Administration
Southern Union State Community College
Graduate Certificate - Business
SCHOOL AT WORK
CERTIFICATE - BUSINESS
MAN POWER TRAINING CENTER
High School Diploma -
AUBURN HIGH SCHOOL
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