Crystal Nowlin

• I currently work on the switch board answering the phones, making sure the customers are fully prepared when they come into my office
• In the off chance I do not know the answer I look into our training Manuel online to find it
• I am currently the only customer service representative managing the online portal
• In the past I have also worked with sensitive material processing drivers licenses, vehicle titles, performed road examinations, and helped on the front line assisting in anyway I am needed working on duel monitors

• Set up examination rooms for the veterinarian, making sure everything was fully stocked and the surgical equipment was laid out
• Ordered all the supplies for the office and medications for the clients
• Processed X-Rays and maintained the machine
• Made appointments for clients and preformed reminder call backs for vaccines
• Maintained both electronic and paper files
• Assisted with examinations and surgical procedures
• Packed surgical equipment and sanitized in autoclave

• Stocked, rotated, and organized shelves according to planograms and in general
• Assisted customers in suggesting and finding the products that they need to keep their pet happy and healthy
• Maintained animal habitats keeping animals happy and healthy
• Operated cash drawer and counted down register at night
• Assisted in opening & closing procedures
• Answering phone calls

• Kept up with laundry, sweeping, and disinfection during downtime. Kept dogs safe by remaining alert to environmental conditions and Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards. Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors. Unloaded and organized supplies and product inventory.

Stocked shelves and supplies and organized displays to focus customer attention on specific items. Helped customers sign up for loyalty programs and submitted completed paperwork. Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.

Escorted customers to products and pointed out complementary items to boost store sales.

Stayed up to date on store promotions, payment policies and security practices.

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized Assisted veterinarian in preforming health examinations, vaccinations, and maintaining health certificates