Crystal Ortega
Imperial Beach,CA
Summary
Dedicated Patient Service Representative with extensive experience in managing patient interactions, ensuring confidentiality, and providing exceptional customer service. Bilingual in Spanish and English, skilled in multitasking and problem-solving in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Family Health Center of San Diego
08.2006 - 10.2023
A Family Health Center Patient Service Representative (PSR) acts as the frontline, managing patient flow by handling check-in/out scheduling, phone calls, and administrative tasks, while accurately entering data into the EHR, verifying insurance, collecting payments, and ensuring a positive, professional patient experience with strong communication and problem-solving skills.
- Patient Interaction: Greeting patients, answering phones, providing information, and directing calls to the appropriate staff.
- Scheduling & Registration: Scheduling, rescheduling, and canceling appointment; pre-registering patients; verifying demographic and insurance information.
- Financial Transaction: Collecting co-payments. processing payments, and screening for financial assistance programs.
- Data Management: Accurately inputting patient data into the Electronic Health Record (EHR) and managing documentation.
- Clerical Support: Handling general office duties like scanning, sorting mail, and managing records.
- Referrals & Authorizations: Confirming and processing referrals and authorization for specialty services.
Education
High School Diploma -
Southwest High School
San Diego, CASkills
- Customer service: Professional empathetic, and patient-focused communication
- Attention to Detail: Accuracy in data entry, payments, and documentation
- Multitasking: Handling high call volumes and diverse tasks in a fast-paced environment
- Problem-Solving: Addressing patient concerns and finding solutions
- Bilingualism: Often required, especially Spanish/English to serve diverse population
- Confidentiality: Maintaining HIPAA compliance and patient privacy
In essence the PSR ensures smooth operation at the front desk, bridging the gap between patients and the clinical team to facilitate efficient care delivery
Timeline
Patient Service Representative
Family Health Center of San Diego
08.2006 - 10.2023
High School Diploma -
Southwest High School