Crystal Outlaw
Suffolk,VA
Summary
Dynamic Virtual Trainer at Afni Inc, skilled in designing engaging online learning modules that enhance customer service skills across diverse departments. Proven track record of elevating trainee performance through effective presentation skills and targeted verbal communication. Keen ability to assess individual learning preferences and develop tailored course strategies that drive results. Committed to fostering a culture of continuous learning and improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Virtual Trainer Customer Service
Afni Inc, Verizon
Tucson, AZ
05.2020 - 12.2024
- Facilitated effective training across multiple departments in collaboration with stakeholders. Trained new hires on customer service and using correct tools and resources to assist customers with billing concerns, orders, and tech issues. While using the Elevate model to build a connection, ask the right questions, use the correct tools and resources, present total solutions, and add value to the call.
- Assisted with developing online learning modules for remote learners.
- Created multimedia presentations with PowerPoint and video conferencing tools.
Education
High School Diploma -
Lakeland High
Suffolk, VA06-2001
Skills
- Learning Environment Oversight
- Course Development Strategy
- Engaging Presentation Skills
- Identifying Learning Preferences
- Accounts Receivable Management
- Effective Verbal Communication
Affiliations
- I love teaching others and helping others, am great with time management and balancing my everyday life and work life.
Accomplishments
- During my time as a Trainer we had metrics our new hires had to have , I exceeded them with every class, I have been recognize as one of the top performers and holding the highest stats within training program, even when I was a agent and mentor myself.
Certification
- I have medical license
- CPR
- Training Certifications
Timeline
Virtual Trainer Customer Service
Afni Inc, Verizon
05.2020 - 12.2024
- I have medical license
- CPR
- Training Certifications
High School Diploma -
Lakeland High
Similar Profiles
Theresa YurcakTheresa Yurcak
Social Media Customer Service Agent at Afni Inc, VerizonSocial Media Customer Service Agent at Afni Inc, Verizon
Paul Vincent MontealegrePaul Vincent Montealegre
Customer Support Representative at Afni Inc, VerizonCustomer Support Representative at Afni Inc, Verizon
SHAMECCA SMITH-KELLYSHAMECCA SMITH-KELLY
Customer Service Representative at Afni Inc, VerizonCustomer Service Representative at Afni Inc, Verizon