Jalyn Chapman
Salem,VA
Summary
Results-oriented Customer Service Trainer experienced in program evaluation and team collaboration. Specializes in developing impactful training strategies that improve employee performance and foster engaging learning environments.
Overview
8
8
years of professional experience
Work History
Customer Service Trainer
Mcdonalds
Salem, VA
08.2018 - Current
- Facilitated onboarding sessions for new hires in customer service roles.
- Collaborated with management to align training with company standards.
- Researched best practices in customer service training methods and developed innovative strategies accordingly.
- Evaluated training programs for effectiveness and relevance to operations.
- Assisted in creating a positive learning environment for employees.
Education
Accelerated Dental Assisting Academy
Salem, VA06-2021
Fast Track Phlebotomy
Roanoke, VA05-2019
High School Diploma -
Pickering High School
Leesville, LA05-2018
Skills
- Training program evaluation
- Customer service development
- Learning environment creation
- Strategy development
- Customer relationship management
- Team collaboration
Timeline
Customer Service Trainer
Mcdonalds
08.2018 - Current
Accelerated Dental Assisting Academy
Fast Track Phlebotomy
High School Diploma -
Pickering High School