Jose Maciel
Menzies Aviation USA
2
Languages
1
Certification
27
years of professional experience
Results-oriented corporate trainer with extensive experience in performance monitoring and new employee training. Skilled in analyzing training effectiveness and collaborating with management to drive continuous improvement initiatives.
Work History
Menzies Corporate Trainer
6 Years 11 Months- Developed and delivered training programs for operational excellence and safety compliance.
- Assessed training needs to create tailored educational materials for diverse employee roles.
- Facilitated onboarding sessions, ensuring new hires understood company policies and procedures.
- Collaborated with department heads to enhance training content based on feedback and performance metrics.
- Mentored junior trainers, fostering skill development and knowledge sharing within the team.
- Analyzed training effectiveness through evaluations, driving continuous improvement initiatives in curriculum design.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Collaborated with management to identify company training needs and scheduling.
CDL Truck Driver
1 Year 4 Months- Operated Class A trucks safely across diverse routes, ensuring timely deliveries and adherence to regulations.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and compliance with DOT standards.
- Managed freight documentation and maintained accurate logs for hours of service and mileage tracking.
- Communicated effectively with dispatch to coordinate schedules, address issues, and improve delivery efficiency.
- Resolved on-road challenges by employing problem-solving skills to minimize disruptions in service delivery.
- Fostered positive relationships with clients through professional conduct and exceptional customer service during deliveries.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed on-time deliveries by choosing best and most efficient routes.
Assistant Manager of Operations
3 Years 4 Months- Implemented cost control measures that improved profitability while maintaining quality standards.
- Streamlined operational procedures to enhance workflow efficiency and reduce service times.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Trained and mentored staff on best practices and customer service standards.
- Analyzed customer feedback to identify areas for service improvement and implemented changes accordingly.
- Led cross-functional teams in executing promotional events, increasing customer engagement significantly.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma
Associate of Applied Science - Refrigeration And HVAC Technician
No Degree - CDL With Full Endorsements
Skills
Curriculum development
Training assessment
New employee training
Employee training presentations
Training program evaluation
Training needs assessment
Performance tracking
Performance appraisal
Policy development
Facilitation methods
Instructional delivery
Training metrics
Certification
Certified Corporate Trainer, Menzies - In 6 years 7 months
- Below The Wing Ramp Trainer
- United
- American
- Delta
- Southwest
- Frontier
- Jet Blue
- Alaska
- AeroMexico
- Breeze
Languages
Portuguese
Spanish
Timeline
Menzies Corporate Trainer
Menzies Aviation USA
09.2019 - CurrentRead More
CDL Truck Driver
Various Employers
09.2012 - 01.2014Read More
Assistant Manager of Operations
Marie Callenders Restaurant
06.1999 - 10.2002Read More
IntelliTec College
Associate of Applied Science from Refrigeration And HVAC Technician
Read More
San Jose High Academy
High School Diploma
Read More
Sage Truck Driving CDL School
No Degree from CDL With Full Endorsements
Read More