Crystal Parker
Miramar
Summary
Compassionate healthcare technician recognized for exceptional productivity and efficiency in task execution. Proficient in patient care, medical terminology, and healthcare technology. Demonstrates strong teamwork, communication, and adaptability to ensure optimal patient support and care coordination.
Overview
5
5
years of professional experience
Work History
Health Information Technician
Memorial Healthcare System- South Broward Community Health
Miramar
03.2025 - Current
- Processed medical records requests according to regulations governing patient data release.
- Maintained confidentiality of protected health information in compliance with HIPAA standards.
- Organized health information data, ensuring quality, accuracy, and security in all formats.
- Retrieved documents from external sources upon request by authorized personnel.
- Served as a liaison between clinicians and physicians and HIM department personnel when needed.
Prior Authorization Coordinator
Vitas Healthcare
Miramar
05.2023 - 03.2025
- Executed data entry into electronic health record systems for precise tracking of authorizations and denials.
- Streamlined processes through automation, enhancing overall workflow efficiency.
- Monitored authorization statuses to ensure prompt processing and issue resolution.
- Assessed eligibility criteria for diverse healthcare plans, identifying discrepancies and errors.
- Participated in training sessions regarding new technologies related to prior authorization procedures.
- Communicated with stakeholders to obtain and verify eligibility information.
Verification Ballot Mail Clerk
Supervisor of Elections
Orlando
09.2022 - 10.2022
- Ensured optimal functionality of voting equipment, including optical scanners and touch screen machines.
- Managed complex databases of voter information, such as name, address, and party affiliation.
- Operated electronic voting equipment during early voting periods and on Election Day.
Customer Service Representative
Hilton Grand Vacations
Orlando
02.2022 - 10.2022
- Established repayment schedules based on customers' financial situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inquiries related to account issues promptly.
- Sorted and filed correspondence while performing various clerical duties, including report writing.
Warehouse Package Handler
Federal Express/FedEx
Orlando
10.2021 - 12.2021
- Executed loading and unloading of mail trucks, lifting containers onto transport equipment.
- Sorted, bundled, and labeled mail for routing to designated areas based on destination.
- Arranged packages for efficient delivery by sorting according to size, weight, and delivery date.
Education
Some College (No Degree) - Medical Coding And Billing
Orange Technical College-East Campus
Orlando, FL05-2023
Bachelor of Science - Health Science
Florida Agricultural & Mechanical University
Tallahassee, FL04.2017
Skills
- Clerical support and data entry
- Medical terminology and billing
- Interpersonal communication
- Team collaboration
- Computer proficiency
- Adaptability and HIPAA compliance
- Insurance verification
- Administrative support
- Eligibility verification
- Epic CRM proficiency
Languages
English
Timeline
Health Information Technician
Memorial Healthcare System- South Broward Community Health
03.2025 - Current
Prior Authorization Coordinator
Vitas Healthcare
05.2023 - 03.2025
Verification Ballot Mail Clerk
Supervisor of Elections
09.2022 - 10.2022
Customer Service Representative
Hilton Grand Vacations
02.2022 - 10.2022
Warehouse Package Handler
Federal Express/FedEx
10.2021 - 12.2021
Some College (No Degree) - Medical Coding And Billing
Orange Technical College-East Campus
Bachelor of Science - Health Science
Florida Agricultural & Mechanical University