Crystal Pate
Denton,NC
Summary
Dedicated customer service professional experienced in patient services and pharmacy operations. Builds client relationships and resolves service issues to enhance customer satisfaction and support business objectives. Demonstrates strong work ethic and adaptability while quickly mastering new skills.
Overview
1
1
Certification
22
22
years of professional experience
Work History
PSC IV
Novant Health Orthopedics & Pain Management
Asheboro, North Carolina
03.2022 - Current
- Verified patient insurance eligibility and coverage to facilitate timely access to healthcare services.
- Coordinated referrals between healthcare providers and patients, enhancing communication and continuity of care.
- Provided customer support to patients by answering questions and resolving concerns.
- Maintained and organized patient records in compliance with HIPAA regulations to ensure data integrity.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Entered patient demographic and insurance information into electronic medical records.
- Followed document protocols to protect the confidentiality of patient records.
- Balanced daily deposits and credit card payments.
Pharmacy Operations Manager
Walgreens
03.2009 - 03.2023
- Monitored and managed pharmacy staff performance to enhance team productivity and improve customer satisfaction.
- Coordinated work schedules for pharmacy technicians to ensure adequate staffing levels.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and implemented leadership development and coaching program, facilitating employee promotions into higher levels of responsibility.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Inputting, filling, and distributing prescriptions according to Doctors/Pharmacist order.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Compounding various creams/ointments
- Maintain patient records for HIPAA, billing insurance, Prior Authorization.
- Ordered pharmacy supplies and monitored inventory levels.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Educated patients on vaccine efficacy and safety to alleviate vaccine hesitancy.
- Solved customer problems in-person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records..
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
Pharmacy Technician
CVS Pharmacy
02.2005 - 03.2009
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Compounded a variety of creams and ointments for patients' prescriptions.
- Maintained patient records for HIPAA, billing insurance/Prior Authorization
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Stocked, labeled, and inventoried medication to keep accurate records..
- Trained pharmacy interns and newly hired technicians, fostering skill development and adherence to pharmacy standards.
- Collaborated with store manager to optimize daily operations and enhance service delivery.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
High School Diploma -
Central Davidson High School
Lexington, NC06-2002
Skills
- Patient care coordination
- Inventory control
- Microsoft Office
- Analytical Thinking
- Task prioritization
- Supervision and Leadership
- Organization
- Remote office availability
- Written Communication
- CPR certification
Certification
- CPhT - Certified Pharmacy Technician
Timeline
PSC IV
Novant Health Orthopedics & Pain Management
03.2022 - Current
Pharmacy Operations Manager
Walgreens
03.2009 - 03.2023
Pharmacy Technician
CVS Pharmacy
02.2005 - 03.2009
High School Diploma -
Central Davidson High School