Jennifer Stewart-Burgess
Woodstock,USA
Overview
23
23
years of professional experience
Work History
Certifed Clinical Medical Assistant Level IV
Cherokee Lung and Sleep (Northside Hospital)
04.2023 - Current
- Assisted healthcare providers in patient examinations and procedures, ensuring a comfortable experience for patients.
- Managed patient intake processes, including obtaining medical histories and updating electronic health records.
- Coordinated scheduling of appointments, optimizing clinic workflow and reducing patient wait times.
- Educated patients on treatment plans, medications, and preventive care to enhance adherence to health protocols.
- Supported staff with administrative tasks, improving overall efficiency within the clinical environment.
- Monitored and maintained medical supplies inventory, ensuring availability for daily operations and procedures.
- Implemented best practices for infection control and safety compliance in accordance with healthcare regulations.
- Measured patient PFT, FENO, Alpha 1, LNC protocol, scheduled surgeries and procedures for multiple offices, referrals, medication administration, vaccines, CPAP/Inspire monitoring, and Oxygen Certifications.
- Mentored junior staff on clinical procedures and best practices, fostering a collaborative team environment.
Medical Assistant Level 3
Internal Medicine Specialist of Roswell (Northside Hospital)
11.2021 - 04.2023
- Assisted in patient examinations, ensuring comfort and accurate data collection.
- Managed scheduling for patient appointments, optimizing clinic workflow efficiency.
- Administered immunizations and medications under physician supervision, adhering to safety protocols.
- Coordinated patient follow-ups and lab results communication to enhance care continuity.
- Trained new staff on office procedures and best practices to ensure consistent service delivery.
- Streamlined patient intake processes, reducing wait times and enhancing patient satisfaction levels.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted healthcare providers with patient examinations and procedures, ensuring a smooth workflow.
- Managed multiple patients as the lead floor medical assistant with over 30 calls, messages, orders, labs/procedures and education of patients.
Lead MA and Program Pilot Manager
Premedex (Contract Northside Hospital)
09.2018 - 11.2021
- Collaborated with healthcare providers to coordinate patient treatments and follow-up care effectively.
- Supervised daily operations of medical assistance team, ensuring high-quality patient care.
- Streamlined appointment scheduling processes, improving patient flow and reducing wait times.
- Trained and mentored junior medical assistants on clinical procedures and patient management.
- Implemented electronic health record (EHR) system enhancements for improved data accuracy and accessibility.
- Conducted regular audits of patient records to ensure compliance with healthcare regulations and standards.
- Developed training materials for staff onboarding, enhancing knowledge retention and efficiency in the department.
- Led quality improvement initiatives that enhanced overall departmental performance and patient satisfaction scores.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
- Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Oriented and trained new staff on proper procedures and policies.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Piloted & Managed a team of 8 medical assistants to pilot an AWV program to ensure Medicare Guidelines met through Cavil
- Supervised daily operations of medical office, ensuring compliance with healthcare regulations and standards.
- Trained and mentored junior medical assistants, promoting professional development and operational efficiency.
Education
MEDICAL ASSISTANT - Medical Assistant
Georgia Medical Institute
GA12-2003
Timeline
Certifed Clinical Medical Assistant Level IV
Cherokee Lung and Sleep (Northside Hospital)
04.2023 - Current
Medical Assistant Level 3
Internal Medicine Specialist of Roswell (Northside Hospital)
11.2021 - 04.2023
Lead MA and Program Pilot Manager
Premedex (Contract Northside Hospital)
09.2018 - 11.2021
MEDICAL ASSISTANT - Medical Assistant
Georgia Medical Institute
Skills
- Adapt to larger patient schedules with calmness and efficiency while ensuring patient care and coordination
- HIPAA compliance
- Sterilization techniques
- Insurance verification
- Immunization administration
- EKG monitoring
- Oxygen therapy
- Pulmonary function testing
- Patient care coordination
- Suture removal
- Healthcare team collaboration
- Referral coordination
- EKG administration
- Patient education and counseling
- Physician support
- Emergency response preparedness
- Complex Problem-solving
- Family education
- Antigen testing
- Teamwork and collaboration
- Operating EKG equipment
- Refill coordination
- Certified clinical medical assistant (CCMA)
Summary
Dynamic and dedicated Medical Assistant with a proven track record of excellence in individual, team, and organizational settings. Expertise in multitasking and prioritizing workloads effectively, often with minimal supervision, ensures seamless operations in fast-paced environments. Detail-oriented professional committed to delivering informed patient care while upholding administrative integrity and confidentiality. Eager to leverage extensive knowledge of medical regulations and policies to contribute positively to a deadline-driven healthcare team.
Certification
- CCMA - Certified Clinical Medical Assistant
- Certified AED/CPR/PALS