Crystal Patterson
Valrico,FL
Summary
Dynamic operations specialist with a strong track record in leading process improvements and managing projects from inception to completion. Expertise in risk mitigation and performance reporting drives operational efficiency in high-volume environments. Proven ability to enhance team productivity through effective onboarding and training initiatives.
Overview
11
11
years of professional experience
Work History
OPERATIONS SPECIALIST (COACH)
Capital One (prev. Discover)
03.2025 - Current
- Lead operational performance, risk mitigation, and process improvement in a high-volume financial services environment.
- Managed projects from conception to completion, developing plans, assigning tasks, and monitoring progress to ensure timely delivery.
- Developed and presented performance reporting that informed leadership decisions and improved operational efficiency.
- Performed internal control reviews to ensure compliance with regulatory standards and company policies.
- Led onboarding and training for new hires, enhancing team integration and performance outcomes.
- Identified operational and compliance risks and implemented control measures to mitigate exposure.
- Conducted compliance and documentation reviews to ensure adherence to regulatory and internal control standards
- Identified control gaps, recommending process improvements to strengthen compliance and operational integrity.
- Performed risk assessments on loan and operational processes.
LOAN SPECIALIST - FUNDING SUPPORT
Discover
09.2022 - Current
- Corresponds with customers and other creditors to ensure all loan information is correct and ready for funding.
- Ensures a positive experience with Discover for every borrower by communicating both pleasantly and effectively.
- Manages pipeline of work items to work efficiently and ensure that all loans fund on time.
- Communicates with coworkers to have all updates on the loan made as requested.
- Conducted detailed audits of loan documentation to ensure accuracy, completeness, and regulatory compliance.
- Reviews insurance documents to ensure Discover is listed and all required coverage is present.
LEAD ACQUISITION SPECIALIST
Discover
01.2017 - Current
- Performed investigative reviews to detect fraud risk and ensure adherence to internal control standards.
- Communicate with customers to ensure a positive experience.
- Initiate verifications to finalize applications.
- Request, collect and analyze required documentation and information regarding potential fraud.
- Document report findings for approval or denial of applications in accordance with company policy.
- Analyze credit data and financial statements to determine the degree of credit risk.
ASSISTANT MANAGER
Grotto Pizza
04.2016 - 12.2016
- Manage, train, and lead a team to achieve the delivery of quality and efficient services.
- Provide customer service, resolve disputes or concerns.
- Communicate with customers to ensure a pleasant dining experience.
- Assist with serving, bartending, counter, kitchen, and phones, as needed.
- Evaluate employee performance in accordance with restaurant and company standards and policies.
- Conduct daily inspections for cleanliness and product inventory.
- Create employee work schedules.
RESEARCH ASSOCIATE
Pitchbook Data
02.2015 - 04.2016
- Work independently gathering and analyzing data from extensive corporate legal documents.
- Gather information in reference to corporate stocks and other relevant information.
- Make recommendations to improve proficiency in operations.
- Review legal documents expeditiously to meet assigned deadlines.
- Organize and report data accurately in accordance with company policy and procedures.
- Complete all request for specific data with the time specified.
Education
Master of Elementary Education -
Wilmington University
DE01-2020
Master of Business Administration - undefined
Wilmington University
DE01-2014
Bachelor of Science - undefined
Wilmington University
DE01-2012
Timeline
OPERATIONS SPECIALIST (COACH)
Capital One (prev. Discover)
03.2025 - Current
LOAN SPECIALIST - FUNDING SUPPORT
Discover
09.2022 - Current
LEAD ACQUISITION SPECIALIST
Discover
01.2017 - Current
ASSISTANT MANAGER
Grotto Pizza
04.2016 - 12.2016
RESEARCH ASSOCIATE
Pitchbook Data
02.2015 - 04.2016
Master of Business Administration - undefined
Wilmington University
Bachelor of Science - undefined
Wilmington University
Master of Elementary Education -
Wilmington University