Case Manager
Bey and Associates
Atlanta
07 2022 - 01 2025
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Increased client satisfaction through diligent follow-up and personalized support.
- Improved client engagement by implementing user-friendly appointment scheduling system.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Reduced case resolution times by effectively supporting negotiation and settlement processes.