CRYSTAL PEGUERO
Cobleskill
Summary
Experienced with residential program management, focusing on enhancing service delivery. Utilizes strategic planning and leadership to optimize program performance and client outcomes. Knowledge of crisis intervention and team collaboration to maintain supportive and efficient environment.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Residential Manager
New Choices Recovery Center
2024.08 - Current
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Advocated for client needs within the agency and broader community, securing necessary resources and accommodations.
- Maintained accurate documentation of client interactions, ensuring compliance with regulatory requirements.
- Managed caseloads efficiently while prioritizing urgent matters, ensuring timely assistance for all clients in need.
- Implemented evidence-based practices into daily case management activities, promoting positive client outcomes.
- Coordinated mental health care for residents, collaborating with therapists and psychiatrists on treatment plans.
Intern Student / Current Per Diem Staff. Counselor Assistant
Hope House INC.
2022.12 - 2024.06
- Group therapy
- Intake/Discharge
- Treatment planning
- Individual treatment
- Client advocacy
- Assist recovery treatment
- Appointment setting
- January 2023 - Current (per Diem)
Community Outreach Navigator
Schoharie County Council on Alcoholism and Substance Abuse Inc.
2023.12 - 2024.05
- ADVOCACY
- EDUCATION /PREVENTION
- COMMUNITY RESOURCES
- REFERRALS
- DEVELOPING COMMUNITY SUPPORT GROUPS
- DOCUMENTATION/ DATA ENTRY
Dental Assistant/Administrative Assistant
Hometown Health Center
2015.07 - 2023.01
- Verified, updated and entered patient information into system.
- Collected payments from patients and arranged payment schedules.
- Took customer payments and billed insurance companies for remaining balance.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
- Gathered medical information, dental health history and vitals from patients.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Ordered and maintained supply inventory for medical office.
Education
Associate of Applied Science AAS - Chemical Dependency / Human Services
Hudson Valley Community College
Troy, NYHigh School Diploma - undefined
Schenectady High School
Schenectady, NY2017-05
Bachelor of Science - Addiction Studies
SUNY Empire State College
Saratoga Springs, NY2027-05
Skills
- Social Perceptiveness
- Client Education
- Supportive Personality
- Team Collaboration
- CPR Certification
- Bilingual
- Attentive to People
- Decision Making
- Reliable
- Staff management
- Budgeting and financial management
- Emergency response
- Policy enforcement
- Case management
- Treatment Planning
- First aid and CPR
- Safety compliance
- Medication management
- Budget management
- Person-centered care plans
- Medication administration
- Activity planning
- Safety monitoring
- Staff supervision
- Policy and procedure implementation
Certification
- NYS MANDATED REPORTER.
- BLS CPR CERTIFIED.
- CASAC-T#40211
Languages
Spanish: Native/Bilingual
Timeline
Residential Manager
New Choices Recovery Center
2024.08 - Current
Community Outreach Navigator
Schoharie County Council on Alcoholism and Substance Abuse Inc.
2023.12 - 2024.05
Intern Student / Current Per Diem Staff. Counselor Assistant
Hope House INC.
2022.12 - 2024.06
Dental Assistant/Administrative Assistant
Hometown Health Center
2015.07 - 2023.01
High School Diploma - undefined
Schenectady High School
Associate of Applied Science AAS - Chemical Dependency / Human Services
Hudson Valley Community College
Bachelor of Science - Addiction Studies
SUNY Empire State College