Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystal Pelayo

Ventura,CA

Summary

Customer Service is the passion, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Massage Therapist

Self Employed Services
04.2014 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.

Server

Red Lobster Restaurant
03.2017 - 02.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Front End Cashier Assistant

Lassens Natural Food And Vitamins
04.2015 - 12.2017
  • Built rapport with clientele by engaging in friendly conversation while processing transactions.
  • Assisted customers with finding products, providing them with a positive shopping experience.
  • Ensured accurate financial records by carefully counting cash drawer at the beginning and end of each shift.
  • Promoted a safe shopping experience for all patrons by adhering to company safety protocols and reporting potential hazards promptly.

Prepared Foods Supervisor and Server

Tacos Arandas
06.2009 - 10.2014
  • Ensured accurate labeling of all products according to FDA guidelines, upholding strict allergen control measures for customer safety purposes.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Managed inventory effectively, reducing waste and ensuring optimal product freshness for customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

Massage Therapy Certificate - Massage Therapy

Advanced School of Massage
Thousand Oaks, CA
02.2014

High School Diploma -

Vista Real Charter High School
Oxnard, CA
06.2012

Skills

  • Deep Tissue Massage & Trigger Point
  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Computer Skills
  • Attention to Detail
  • Multitasking Abilities
  • Critical Thinking
  • Work Ethic and Integrity

Languages

Spanish
Full Professional
American Sign
Professional Working

Timeline

Server

Red Lobster Restaurant
03.2017 - 02.2021

Front End Cashier Assistant

Lassens Natural Food And Vitamins
04.2015 - 12.2017

Massage Therapist

Self Employed Services
04.2014 - Current

Prepared Foods Supervisor and Server

Tacos Arandas
06.2009 - 10.2014

Massage Therapy Certificate - Massage Therapy

Advanced School of Massage

High School Diploma -

Vista Real Charter High School

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Crystal Pelayo