Crystal Pena
Visalia,CA
Summary
Results-driven Donor Floor Supervisor with proven expertise in donor relations and compliance. Known for implementing process improvements that enhance donor satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Donor Floor Supervisor
Octapharma Plasma Center
Visalia
03.2021 - Current
- Supervised daily donor flow to ensure efficient plasma collection processes.
- Trained staff on best practices for donor interaction and safety protocols.
- Monitored inventory levels of supplies and equipment, ensuring availability for operations.
- Implemented process improvements to enhance donor satisfaction and retention rates.
- Conducted regular audits of donor records to maintain compliance with regulatory standards.
- Managed daily operations to ensure a safe and clean environment for donors and staff members.
Lead Phlebotomy Technician
Rapid Staffing
09.2023 - 10.2023
- Supervised phlebotomy operations on a daily basis, prioritizing high-quality patient care and strict safety protocol implementation.
- Collected blood samples using venipuncture techniques, ensuring patient comfort and safety.
- Prepared laboratory specimens for analysis, maintaining strict adherence to regulatory standards.
- Educated patients on procedures and post-collection care, enhancing overall experience and compliance.
Mobile Phlebotomist
Scarlet
Visalia, CA
07.2016 - 01.2020
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Conducted mobile blood collection procedures with precision and adherence to safety protocols.
- Collaborated with healthcare teams to schedule appointments and optimize workflow efficiency.
Education
High School Diploma -
Valley High
Tulare, CA06-1998
CPT 1 -
Clinical Training Institute
Bakersfield, CASkills
- Donor relations
- Employee engagement
- Healthcare regulations
- Medical aid
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving
- Multitasking Abilities
- Reliability
Timeline
Lead Phlebotomy Technician
Rapid Staffing
09.2023 - 10.2023
Donor Floor Supervisor
Octapharma Plasma Center
03.2021 - Current
Mobile Phlebotomist
Scarlet
07.2016 - 01.2020
CPT 1 -
Clinical Training Institute
High School Diploma -
Valley High