Jose Muniz-Garcia
Kaufman
Summary
Dynamic Donor Floor Supervisor with proven success in enhancing donor satisfaction and streamlining operations. Expertise in compliance, employee engagement, and cross-functional coordination drives impactful results.
Overview
4
4
years of professional experience
Work History
Donor Floor Supervisor
Kedplasma
Duncanville, TX
12.2024 - Current
- Supervised donor floor operations, ensuring compliance with safety and health regulations.
- Coordinated donor intake process, enhancing efficiency and customer experience.
- Trained staff on best practices for donor interaction and screening procedures.
- Facilitated communication between staff and management to address operational challenges effectively.
- Ensured compliance with all company policies, safety guidelines, and regulatory requirements at all times.
- Supervised a team of technicians, providing guidance and support to enhance performance levels across the board.
- Enhanced donor satisfaction by providing exceptional customer service and addressing concerns promptly.
- Oversaw operation and maintenance of automated plasmapheresis machines.
- Developed strong relationships with donors by maintaining open lines of communication and offering assistance when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth while recognizing outstanding achievements.
- Collaborated with other supervisors to identify challenges faced by the team, devising solutions that led to improvements in operational efficiency.
Donor Floor Supervisor
Octapharma Plasma
Garland, TX
10.2021 - 11.2024
- Maintained accurate records of donor activities using electronic management systems.
- Monitored inventory levels of supplies and materials, coordinating timely restocking efforts.
- Assisted in developing training materials for new team members to standardize procedures.
- Organized employee schedules effectively, balancing workload distribution among team members without compromising service quality standards.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Supervised donor floor operations, ensuring compliance with safety and health regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Education
No Degree - Human Development
Texas Tech University
Lubbock, TX05-2027
High School Diploma -
Kaufman
Kaufman, TX05-2010
Skills
- Donor relations
- Employee engagement
- Healthcare regulations
- Cross-functional coordination
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
Languages
Spanish
Full Professional
Timeline
Donor Floor Supervisor
Kedplasma
12.2024 - Current
Donor Floor Supervisor
Octapharma Plasma
10.2021 - 11.2024
No Degree - Human Development
Texas Tech University
High School Diploma -
Kaufman