Summary
Overview
Work History
Education
Skills
Timeline
Generic

CRYSTAL PEPE

SANTA ROSA,CA

Summary

Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.

Overview

10
10
years of professional experience

Work History

Freelance Office Administrative Assistant

Netflix/ABC/Amazon
11.2020 - 04.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Managed office communications, ensuring timely responses and maintaining professionalism in all interactions.
  • Coordinated schedules and meetings, optimizing time management for executives and staff.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

ACCOUNT MANAGER

Enterprise Rent A Car
07.2014 - 03.2020
  • Managed key accounts, driving revenue growth through strategic relationship building and proactive problem-solving.
  • Exceeded sales targets consistently.
  • Pioneered new account management strategies, optimizing client retention and expanding service offerings.
  • Implemented data-driven approach to identify opportunities.
  • Fostered strong partnerships with cross-functional teams to deliver tailored solutions.
  • Facilitated seamless communication between clients and internal departments.
  • Conducted in-depth market analysis to identify trends and opportunities.
  • Utilized insights to develop targeted account strategies and improve client satisfaction.

Education

BACHELORS -

Georgia State University
Atlanta
01-2006

Skills

  • Data entry
  • Verbal communication
  • Microsoft office
  • Schedule management
  • Scheduling appointments
  • Billing and invoicing
  • Scheduling and calendar management
  • File organization
  • Spreadsheet management

Timeline

Freelance Office Administrative Assistant

Netflix/ABC/Amazon
11.2020 - 04.2024

ACCOUNT MANAGER

Enterprise Rent A Car
07.2014 - 03.2020

BACHELORS -

Georgia State University

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