Crystal Pequeno
Katy,TX
Summary
Exemplary Customer Service Representative with excellent verbal and written communication, adept to active listening and analytical issue resolution. Elevates customer satisfaction through service-oriented interactions, comprehending customer needs, and delivering tailored solutions to foster loyalty.
Overview
6
6
years of professional experience
Work History
Runner
Gen Korean BBQ
11.2022 - 03.2023
- Optimize team performance by replenishing and organizing supplies at food stations
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Greeted customers and provided outstanding customer service.
- Provided excellent customer service while meeting challenging time goals.
- Maintained speed of service for food orders while minimizing errors and complaints.
Social Media Manager/Sales Executive
Self-Employed
01.2019 - 04.2022
- Increased social engagement through social media
- Monitored online presence of company’s brand to engage with users and strengthen customer relationships
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals
- Devised strategies to support vision and value to business.
- Developed marketing content such as promotional materials and advertisements for social media.
- Designed and implemented social media strategies to align with business goals.
Design Marketer
PLM MARKETING
11.2017 - 01.2019
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Updated merchandise pricing to match new values and special promotional rates.
- Traveled to assigned location using personal vehicle, showed up time, and worked efficiently to complete jobs.
- Collaborated with store managers to determine best placement for merchandise displays.
- Developed visual merchandising plans and strategies to promote store offerings.
Marketing Director/ Broker
PHP AGENCY
09.2016 - 11.2017
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Finalized sales and collected necessary deposits.
- Generated leads through cold-calling, networking and other outreach methods.
Education
High School Diploma -
Morton Ranch High School
KATY, TXBusiness - undefined
Lonestar College
CY-FAIR, TXAssociate in Sonography - Medical Field
Pima Medical Institute
Houston, TX 05.2001 -
Skills
Effective multitaskingundefined
Accomplishments
- Used microsoft excel to develop inventory tracking spreadsheets
- Supervised team of 20+ staff members
- Met month to month quota goal
- Achieved broker position by collaborating with team by meeting clients needs
Timeline
Runner
Gen Korean BBQ
11.2022 - 03.2023
Social Media Manager/Sales Executive
Self-Employed
01.2019 - 04.2022
Design Marketer
PLM MARKETING
11.2017 - 01.2019
Marketing Director/ Broker
PHP AGENCY
09.2016 - 11.2017
Associate in Sonography - Medical Field
Pima Medical Institute
05.2001 -
High School Diploma -
Morton Ranch High School
Business - undefined
Lonestar College
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