Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ninoshka Cruz

Orlando,FL

Summary

Adept at fostering strong relationships and enhancing team productivity, I leveraged my time management and customer service skills at Marriott Vacation Club to significantly improve guest satisfaction. My ability to quickly adapt and collaborate effectively has consistently driven project success, demonstrating a commitment to excellence and a strong work ethic.

Overview

6
6
years of professional experience

Work History

Runner

Marriott Vacation Club
12.2023 - Current
  • Directly interacted with customers at each location to build loyalty.
  • Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
  • Greeted customers and provided outstanding customer service.
  • Provided excellent customer service while meeting challenging time goals.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.

Foreman

Wright Tree Services
02.2022 - 12.2023
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Championed company values through consistent modeling of ethical behavior and adherence to corporate policies.
  • Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
  • Sourced suppliers and purchased necessary materials for work.
  • Documented construction and extraction workers' hours, wages and other pertinent information.
  • Optimized equipment usage, scheduling regular maintenance and updates to prevent downtime.
  • Enhanced team productivity by coordinating daily tasks and optimizing workflows.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Housekeeper

Marriott Vacation Club
11.2021 - 02.2022
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Foreman

Davey Tree
01.2019 - 09.2020
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Raised overall crew proficiency with ongoing skill development initiatives targeting areas identified
  • Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
  • Inspected equipment and tools used for safe operation.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Documented construction and extraction workers' hours, wages and other pertinent information.
  • Optimized equipment usage, scheduling regular maintenance and updates to prevent downtime.

Education

High School Diploma -

Osceola High School
Kissimmee, FL
05.2015

Skills

  • Customer Service
  • Efficient Pacing
  • Heavy Lifting
  • Administrative tasks
  • Speed Training
  • Guest Relations
  • Flexibility Improvement
  • Hydration Strategies
  • Equipment Inspection
  • Supply Replenishment
  • Item verification
  • Quick Learner
  • Teamwork and Collaboration
  • Cleaning and sanitizing
  • Effective Multitasking
  • Strong Work Ethic
  • Hospitality service expertise
  • Anticipating Customer Needs
  • Time Management
  • Supply Restocking
  • Issue Resolution
  • Foodservice
  • Flexible Schedule
  • Food safety knowledge
  • Valid Driver's License
  • Language Fluency
  • Computer Skills
  • Weather Adaptation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Runner

Marriott Vacation Club
12.2023 - Current

Foreman

Wright Tree Services
02.2022 - 12.2023

Housekeeper

Marriott Vacation Club
11.2021 - 02.2022

Foreman

Davey Tree
01.2019 - 09.2020

High School Diploma -

Osceola High School

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Ninoshka Cruz