Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Peregrino-Sanchez

El Paso,TX

Summary

My customer service lets me offer my hospitality experience and enthusiasm for helping others. I am familiar with working with customers and giving them a good experience. I will always strive to do my best for the customer and the company.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

EP Electrocenter
06.2024 - 09.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Restaurant Hostess

Famous Dave's Bar-B-Que
08.2022 - 01.2023
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
  • Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.

Education

Bachelor of Arts - Education

El Paso Community College
El Paso
05.2028

Skills

Customer Service

Critical Thinking

Money handling abilities

Active Listening

Complaint Handling

Timeline

Customer Service Representative

EP Electrocenter
06.2024 - 09.2024

Restaurant Hostess

Famous Dave's Bar-B-Que
08.2022 - 01.2023

Bachelor of Arts - Education

El Paso Community College

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Crystal Peregrino-Sanchez