Crystal Perez
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Receptionist
Faithful Legal Documentation Services
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Scheduled office meetings and client appointments for staff teams.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Maintained visitor log for entering and leaving facility for security purposes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Pharmacy Tech
CVS Pharmacy
10.2021 - 04.2022
- Accurately prepared and distributed patient medications as well ascollected accurate patient information for proper distribution
- Workeddirectly with patients to obtain medication histories and reconciliation
- Processed third party billing claims and assisted with prior authorizationcompletion
- Used technology to help maintain accurate patient records,medication inventory, and orders, and ensure compliance with regulatoryrequirements.
Customer service representative
BCfoward
08.2019 - 07.2020
- Provided primary customer support to internal and external customers ina fast-paced environment
- O ering advice and assistance to customers,paying attention to special needs or wants
- I answered a constant flow ofcustomer calls with up to multiple calls in the queue per minute
- I alsoresponded to customers' requests for products, services and companyinformation
- Entered customers interaction details in Software to trackrequests, document problems and record solutions
- Ered
- As well asmaintained customer satisfaction with forward-thinking strategiesfocused on addressing customer needs and resolving concerns.
Cashier
Finish Line, Loop 410
06.2016 - 11.2019
- Restocked arranged and organized merchandise in front to drive productsales
- Processed POS transaction, including checks, cash and creditpurchases or refunds
- I helped customers complete purchases, locateitems and join reward programs to promote loyalty, satisfaction and salesnumbers
- I also counted the cash in the register at the beginning and endof shift.
Education
High School Diploma -
John Marshall High School
San Antonio, TX06.2016
Skills
- Money Handling abilities
- Recordkeeping Strength
- Creative Problem Solving
- Medical Terminology
- Knowledge
- Multi-line phone talent
- Strategic Sales Knowledge
- Expense Reporting
- Customer and Client Relations
- Time Management
- Document Control
- Sorting and Labeling
- Verbal and Written Communication
- Records Preparation
- Reminder Calls
- Organization and Efficiency
- Schedule Management
- Visitor Check-In
- Office Administration
- Microsoft Office
- Reception Desk Management
- Information Protection
- Call Answering and Routing
- Appointment Booking
- Billing and Payment Processing
- Legal Document Preparation
- Greet Visitors
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Faithful Legal Documentation Services
08.2023 - Current
Pharmacy Tech
CVS Pharmacy
10.2021 - 04.2022
Customer service representative
BCfoward
08.2019 - 07.2020
Cashier
Finish Line, Loop 410
06.2016 - 11.2019
High School Diploma -
John Marshall High School
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