Carly Pike
Westville,NJ
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail and in an office environment.
Overview
4
4
years of professional experience
Work History
Receptionist
Professional Pain Associates
07.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
In-Home Babysitter
The Ellison Family
04.2023 - 05.2024
- Promoted healthy habits among children through preparation of nutritious meals and snacks.
- Increased family satisfaction by building strong relationships with both children and parents based on trust and communication.
- Evaluated individual child needs and adjusted care strategies accordingly to provide a personalized approach in each caregiving situation.
- Encouraged creativity among children through various art projects, music exploration, and storytelling activities.
- Reviewed and followed parent directions for children's care.
Customer Service Associate
Wawa
10.2022 - 01.2023
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Participated in training programs to enhance product knowledge and customer service skills.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Increased customer satisfaction with timely and accurate stocking of products in their designated areas.
Personal Shopper
Walmart
03.2021 - 08.2021
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Education
GED -
Department of New Jersey
New Jersey05.2022
Skills
- Greeting Clients
- Telephone skills
- Organization skills
- File Management
- Scheduling appointments
- Customer and client relations
- Customer/Client relations
- Multi-line telephone operation
- Scheduling
- Complaint Handling
- Money handling abilities
- Retail Merchandising
Languages
English
Native or Bilingual
Timeline
Receptionist
Professional Pain Associates
07.2024 - Current
In-Home Babysitter
The Ellison Family
04.2023 - 05.2024
Customer Service Associate
Wawa
10.2022 - 01.2023
Personal Shopper
Walmart
03.2021 - 08.2021
GED -
Department of New Jersey
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