Crystal Peters
Summary
Operations and retail leader with 11 + years of management experience overseeing high-volume and multi-unit environments. Proven track record leading teams of up to 70 employees, driving sales performance, and delivering impactful training programs. Skilled in coaching, onboarding, KPI management, and customer experience strategy. Seeking a field training role where I can support team development and drive service excellence.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
Francesca’s
Rockaway
02.2024 - Current
- - Lead daily operations of a high-volume retail location
- Coach and develop team members to improve performance and service quality
- Drive KPI performance through training, feedback, and accountability
- Manage scheduling, inventory, and operational processes
Store Manager
Victoria's Secret & PINK
Rockaway
04.2021 - 02.2024
- - Managed and developed a team of 60+ associates across dual departments
- Led onboarding and training programs to improve team performance and retention
- Increased sales and service metrics through coaching and performance tracking
- Delivered training on brand standards and customer experience
Store Manager (Multi-Unit)
Coach Tapestry
Newark
01.2018 - 03.2020
- - Directed operations for 5 retail locations, leading 70+ employees
- Delivered training and coaching to management and associate teams
- Improved operational processes and sales performance across locations
- Managed escalated customer and operational issues
Assistant Store Manager (multi -unit)
Coach Tapestry
Newark
05.2017 - 01.2018
- - Supported store operations, staffing, and sales performance
- Trained and coached associates to improve service and productivity
- Executed merchandising and promotional strategies
Education
Bachelor of Arts - Fashion Merchandising
Centenary University
Hackettstown, NJ 08.2012 - 05.2016
Communication -
Centenary University
Hackettstown, NJSkills
- Operations Management Team Leadership Sales & Service Training Staff Hiring & Development
KPI Reporting Customer Experience Strategy Multi-Unit Oversight Process Improvement
Visual Merchandising Inventory Control Microsoft Excel & Office Suite
Timeline
Store Manager
Francesca’s
02.2024 - Current
Store Manager
Victoria's Secret & PINK
04.2021 - 02.2024
Store Manager (Multi-Unit)
Coach Tapestry
01.2018 - 03.2020
Assistant Store Manager (multi -unit)
Coach Tapestry
05.2017 - 01.2018
Bachelor of Arts - Fashion Merchandising
Centenary University
08.2012 - 05.2016
Communication -
Centenary University