Crystal Phillips
Riverdale,GA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
24
24
years of professional experience
Work History
Environment Of Care Coordinator
Piedmont Henry Hospital
08.2022 - Current
- Coordinated care plans with multidisciplinary teams to optimize patient outcomes.
- Assessed patient needs and developed tailored intervention strategies to enhance care delivery.
- Streamlined communication between healthcare providers and patients, ensuring timely information exchange.
- Conducted follow-up evaluations to monitor progress and adjust care plans as necessary.
- Trained new staff on best practices in care coordination and patient engagement techniques.
- Analyzed care processes, identifying areas for improvement to enhance overall efficiency and effectiveness of services.
Patient Access Supervisor
Emory University Hospital
06.2017 - 12.2019
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided ongoing training to address staff needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Complied with company policies, objectives and communication goals.
Practice Operations/Administration Supervisor
Children Healthcare of Atlanta
11.2019 - 11.2019
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Motivated staff by offering direction and providing constructive feedback.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
Front Office Receptionist/Lead
Douglasville Nursing And Rehab Center
02.2001 - 07.2013
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
Education
BBA - Human Resources Management
Clayton State University
Morrow, GA05-2023
Associate of Operations Management - undefined
Clayton State University
Morrow, GA05.2017
Medical Billing And Coding
Everest College
Atlanta, GA05.2007
Skills
- Processes and Procedures
- Experience in Leadership
- Improvement Plan Knowledge
- Quantitative Skills
- Content Management Expertise
Timeline
Environment Of Care Coordinator
Piedmont Henry Hospital
08.2022 - Current
Practice Operations/Administration Supervisor
Children Healthcare of Atlanta
11.2019 - 11.2019
Patient Access Supervisor
Emory University Hospital
06.2017 - 12.2019
Front Office Receptionist/Lead
Douglasville Nursing And Rehab Center
02.2001 - 07.2013
Associate of Operations Management - undefined
Clayton State University
BBA - Human Resources Management
Clayton State University
Medical Billing And Coding
Everest College
Similar Profiles
JOYCE EMILY ANCOGJOYCE EMILY ANCOG
OR REGISTERED NURSE at Piedmont Henry HospitalOR REGISTERED NURSE at Piedmont Henry Hospital
Nicole KingNicole King
Infusion Nurse at Piedmont Henry HospitalInfusion Nurse at Piedmont Henry Hospital
Raven MatthewsRaven Matthews
Social Worker at Piedmont Henry HospitalSocial Worker at Piedmont Henry Hospital
Joshua WellsJoshua Wells
Enlisted Soldier at Army National Gaurd GAEnlisted Soldier at Army National Gaurd GA
Cristian MitchellCristian Mitchell
Restaurant Team Member at McDonald's RestaurantRestaurant Team Member at McDonald's Restaurant