Crystal Piol
Raleigh,NC
Summary
Dynamic retail manager with over 12 years of experience, recognized for enhancing customer satisfaction at Speedo, AFC. Proven ability to lead teams effectively while optimizing inventory management. Skilled in developing promotional strategies and fostering a positive workplace culture, ensuring operational excellence and driving sales growth.
Overview
24
24
years of professional experience
Work History
Receiving Team Leader
Ollie's Bargain Outlet
Cary, NC
11.2025 - Current
- Oversaw receiving operations to ensure timely and accurate inventory management.
- Coordinated with team members to streamline unloading processes and optimize workflow.
- Implemented safety protocols for handling merchandise and operating equipment.
- Trained new staff on proper receiving procedures and equipment usage.
Sales Operations Manager
Jiggy Deals
Raleigh, NC
06.2017 - 10.2025
- Analyzed sales data to identify trends, informing strategic decisions and optimizing inventory management.
- Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
- Packed and shipped merchandise to customers within 24 hrs. of order.
Assistant Store Manager
Cache
Raleigh, NC
03.2007 - 09.2009
- Led daily operations, ensuring adherence to company policies and standards.
- Trained and mentored staff, enhancing team performance and customer engagement.
- Developed and implemented sales strategies, driving revenue growth and product visibility.
- Managed inventory levels, optimizing stock control processes for efficiency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Store Manager
Speedo, AFC
Raleigh, NC
03.2002 - 01.2007
- Trained and mentored staff to improve service delivery and team efficiency.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Developed promotional strategies that enhanced brand visibility and drove sales growth.
- Fostered positive workplace culture through effective communication and team-building initiatives.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Education
No Degree - Cosmetology
Mitchell's Academy
Raleigh, NC04-2000
High School Diploma -
Broughton High School
Raleigh, NC06-1997
Skills
- Dependable retail manager with more than 12 years experience in this field
- Dedicated manager with a strong background in customer service and satisfaction
- Effective team player with strong communication and interpersonal skills
- Self-motivated leader and able to keep employees energetic to achieve tasks
Timeline
Receiving Team Leader
Ollie's Bargain Outlet
11.2025 - Current
Sales Operations Manager
Jiggy Deals
06.2017 - 10.2025
Assistant Store Manager
Cache
03.2007 - 09.2009
Store Manager
Speedo, AFC
03.2002 - 01.2007
No Degree - Cosmetology
Mitchell's Academy
High School Diploma -
Broughton High School