Crystal Pollard

• Maintained positive customer relationships by responding quickly to customer service inquiries
• Managed payment processing for various transaction types.
• Coached over 20 sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.

• Addressed inquiries regarding product dimensions, complementary items, and maintenance.
• Built strong rapport with customers to foster lasting relationships.
• Maintained store organization to engage customers and highlight merchandise.
• Over 1.5 million in product delivered with a 1 year period with low return ratio

Coordinate with external processors, bookkeeping, and insurance to maintain compliance and profitability.

• Performed routine data entry or document management.
• Organized and detail-oriented with a strong work ethic.
• Answered multi-line phone system and enthusiastically greeted callers.
• Scheduled appointments and conducted follow-up calls to clients.
• Updated spreadsheets and databases to track, analyze, and keep up to date the permitting process.

Started here as a home delivery driver, and held many titles throughout the time working for this company. I was a district manager, single copy route owner, installed and maintained digital displays throughout many cities. Whatever the company needed at the time I would switch positions until we hired someone capable of taking over the position.