Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
Military Service
Additional Information
Generic

Crystal M. Porter

Titusville,PA

Summary

Respectful Clinical Manager with extensive knowledge of health care administration and clinical philosophy. Familiar with fiscal management systems and human resource management. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Clinical Manager Assistant

VNA Alliance-Meadville, PA
12.2022 - Current
  • Assist and performs various duties to support daily operations that may include, coordinating, monitoring, and evaluating options and services for patients and clinical staff.
  • Review incoming documentation, enter patient demographic and clinical data into the EMR, assist in preparing management reports and gathering relevant statistical data, maintaining schedules for staff, answer basic telehealth questions operation and troubleshooting, and maintain inventory of clinical supplies and equipment.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed and implemented process improvement strategies.
  • Led production meetings to provide reports to management.
  • Managed daily operations of 620 patient home health agency supporting 4 healthcare disciplines.
  • Managed 25 employees with various personalities and from different cultures for large home health practice.
  • Created work schedules for 75 employees.

Aerospace Medical Technician

United States Air Force National Guard
02.2008 - Current
  • Plans, provides, and evaluates routine patient care and treatment of beneficiaries to include flying and special operational duty personnel. Organizes the medical environment, performs and directs support activities in-patient care situations, including contingency operations and disasters.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Interviewed patients to obtain medical histories and collected current stats such as height, weight and blood pressure.
  • Regularly assess complex medical data to determine readiness and track outcomes.
  • Ensure all medical records for 1000+ service members and actions meet strict regulatory standards, such as HIPPA
  • Manage the flow of information and ensure airmen complete medical requirements on time.
  • Meticulously review records for accuracy and completeness.
  • Address complex medical readiness issues by collaborating with medical professionals and commanders.
  • Work effectively with a diverse team, including physicians, administrative staff, and commanders, to achieve mission goals.
  • Handle sensitive medical information with the highest level of confidentiality and professionalism.

Medical Assistant

Integrity Health Clinic-Tyler, TX
09.2018 - 08.2020
  • Supported 2 clinicians
  • Roomed patients
  • Measured vital signs
  • Prepared charts
  • Scheduled appointments
  • Scheduled labs
  • Verified insurance
  • Called in medication refills
  • Restocked patient rooms

Freight Team Associate

The Home Depot-Wylie, TX
05.2016 - 02.2017
  • Responsible for stocking merchandise onto shelves to achieve 100% in-stock, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required by customer demand.
  • Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandise.
  • Driving store lift equipment such as the REACH truck and Order Picker.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Maintained clean and organized work area to improve efficiency and comply with regulations.

Administrative Assistant

Texas Road and Sign Supply-McKinney, TX
03.2015 - 01.2017
  • General office administration including filing, faxing and scheduling for 254 Texas Counties
  • Utilized Microsoft Office Suite
  • Maintained a contact list for Owner and salesman
  • Provided administrative support for Owner and salesman

Team Supervisor

Staples-McKinney, TX
01.2014 - 04.2015
  • Ability to juggle multiple priorities in a fast paced environment while supervising 10 store employees on any given day.
  • Engages and inspires to achieve maximum performance with reinforcement of recognition tools as needed.
  • Ability to juggle multiple priorities in a fast paced environment. Models the way to create a customer centric environment and to ensure consistency across the store.
  • Holds themselves and the team accountable for flawless execution of operational excellence.
  • Set clear expectations to establish group plans and maximizes operational excellence with minimal disruption to the customer experience

Education

Non-Commissioned Officer Academy

Air University
Montgomery, AL
03-2022

Airman Leadership School

Air University
Montgomery, AL
07-2017

Yuba College
01.2013

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National American University
01.2012

Community College of the Air Force
01.2008

Skills

  • Patient relations
  • Nursing protocols
  • Patient care and education
  • Clinical documentation
  • Administrative oversight
  • Patient care management
  • Staff supervision
  • HIPAA compliance
  • Case management
  • Medical Records
  • Patient Care
  • EMR Systems

Certification

  • BLS Instructor Trainer
  • EMT Instructor
  • Driver's License
  • Secret Clearance

Timeline

Clinical Manager Assistant

VNA Alliance-Meadville, PA
12.2022 - Current

Medical Assistant

Integrity Health Clinic-Tyler, TX
09.2018 - 08.2020

Freight Team Associate

The Home Depot-Wylie, TX
05.2016 - 02.2017

Administrative Assistant

Texas Road and Sign Supply-McKinney, TX
03.2015 - 01.2017

Team Supervisor

Staples-McKinney, TX
01.2014 - 04.2015

Aerospace Medical Technician

United States Air Force National Guard
02.2008 - Current

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National American University

Non-Commissioned Officer Academy

Air University

Airman Leadership School

Air University

Yuba College

Community College of the Air Force

Awards

Airman of the Year December 2017, Airman of the Quarter January 2012, Army Achievement Medal June 2011, Volunteer Service Medal June 2011

Military Service

  • Branch: US Air Force
  • Service Country: United States
  • Rank: E-6
  • February 2008 to Present
  • Aerospace Medical Technician
  • -Airway management techniques
  • -Battlefield medic background
  • -Cool and collected under pressure
  • -Skilled problem solver
  • -Skilled in phlebotomy
  • -Extensive trauma training with the air
  • -Very good with all patients and well equipped to help them.

Additional Information

  • 4 years Active duty Air Force; 2 years Reserves; 11 years Guard as a 4N071(Aerospace Medical Service Technician Craftsman Level)
  • Professional attitude and demeanor, effective and productive under pressure
  • Currently in the process of returning home to the DFW area.

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