Crystal Quay
Phoenixville,Pennsylvania
Summary
Proven Patient Service Representative with a track record of enhancing patient satisfaction at Premier Orthopaedic & Sports Medicine Associates Ltd. through expert insurance verification and exemplary customer service. Skilled in HIPAA compliance and adept at addressing patient concerns, significantly improving the patient intake process. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 2 years of relevant work experience to your team.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Premier Orthopaedic & Sports Medicine Associates Ltd.
2021.09 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Caregiver
Angel Companions
2017.06 - 2020.03
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
School Cafeteria Worker
Owen J Roberts School District
2011.11 - 2014.06
- Managed cash handling procedures accurately balancing register drawers daily.
- Maintained positive relationships with students, fostering an enjoyable cafeteria atmosphere during meal times.
- Served as a positive role model for students displaying appropriate behavior while working in a high-pressure environment.
- Helped maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.
- Enhanced food safety by implementing proper sanitation practices and maintaining a clean workspace.
Education
High School Diploma -
Great Valley High School
Malvern, PA06.1998
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Insurance verifying
- Appointment Scheduling
- Patient Intake
- Payment Collection
Timeline
Patient Service Representative
Premier Orthopaedic & Sports Medicine Associates Ltd.
2021.09 - Current
Caregiver
Angel Companions
2017.06 - 2020.03
School Cafeteria Worker
Owen J Roberts School District
2011.11 - 2014.06
High School Diploma -
Great Valley High School
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