Crystal Quiroz
Converse
Summary
Dynamic Shift Manager with a proven track record at McDonald's, excelling in customer service and team leadership. Expert in reducing food waste and enhancing productivity through targeted training. Skilled in cash handling and fostering a positive work environment, consistently upholding quality standards and optimizing operational efficiency.
Managing team schedules, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Shift Manager
McDonald's
02.2014 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
Education
Associate of Applied Science - Business Administration And Management
San Antonio College
San Antonio, TX01-2027
High School Diploma -
Karen Wagner High School
San Antonio, TX06-2014
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Accurate money handling
- Handling customer complaints
- Training and mentoring
- Delegating work
- Quality assurance
Timeline
Shift Manager
McDonald's
02.2014 - Current
Associate of Applied Science - Business Administration And Management
San Antonio College
High School Diploma -
Karen Wagner High School
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